Fidelity Smart Contact Center

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Fidelity: Connect with your customers and transform interactions into sales with a 100% cloud-based SMART Contact Center for calls and chats.
Distribute your communications intelligently, reduce costs, improve customer experience, increase productivity and don't lose a single lead!

How does a 100% omnichannel Smart Contact Center work?

Identify and distribute communication to the most appropriate group or agent.
If agents are busy, put the call or chat on hold.
When the interaction is received, the contact details are displayed on the screen.
Provides real-time data to analyze quality of care.
Serve your customers from anywhere

Make calls, receive chats, manage emails and interact with your clients clinical nurse specialist email database from the office, from home or from anywhere in the world. All you need is internet access. No downloads or complications. It's that simple.

Personalize communication and know everything about your customers

Every customer is unique and special. Make them feel that way when they contact you! Route the communication to the most appropriate agent, greet them by name, check their customer record, their interaction history and adapt your approach during the conversation.

Manage your activity in real time and analyze performance

Fidelity shows you everything you need to get a 360-degree view of your omnichannel contact center and optimize your customer service. View activity, agent availability, and productivity.

Carry your Contact Center in your pocket with the mobile App: Moby

Answer calls and messages directly from your mobile and connect with your clients anytime, anywhere without being limited to a workspace.

App available for IOS and Android.

Are you ready to boost your customer service?
Get started now, with the features you need and at the best price, thanks to Jusan's leadership in call center and contact center software solutions .

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