Deep Links in Chatbot: Boosting User Experience with AI
In this blog, we will explore the concept of deep links and their evolution alongside artificial intelligence, as well as how combining them into a conversational experience can yield significant benefits for both users and businesses.
What is a Deep Link in a Chatbot?
Deep links are links that take users directly to specific sections within a bot or to relevant external resources. Their primary function is to facilitate direct navigation to specific content, such as a product, offer, help article, or particular section within an app, website, or chatbot. For example, a deep link in a promotional email can take the user directly to the promoted product page. In contrast, traditional links redirect users to generic pages or external actions, requiring the user to navigate from the home page to the specific content they are looking for.
