Your Employee Help Desk and Internal Support Tickets

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If you already have help desk software , you and your tech team already know the benefits of tracking your coworkers' technology issues.


Why does it always seem like the printer is broken?

If you don't have a system in place to track support tickets, your tech team is probably organizing their incident-related tasks with a complicated, personal note-taking system. And that's no good for anyone.

ITSM software may seem like a big, complicated system because it includes big things like “knowledge management.” But at its core, it’s a basic ticketing system that can help your tech team track both big and small issues.

2. Serious problems with your systems that may require large and complex solutions.
But you can usually fix minor problems, like a frozen computer monitor or a broken printer, within a few hours or even minutes.

More serious problems, such as a server crash, require why vnpay database is important for marketing a carefully thought-out plan to fix them. And sometimes they need to be fixed in stages or incrementally.

You can't always track down these minor issues with a simple support ticket. Major issues require repair, analysis, and prevention, while your incident tickets are just for repair.

For example, if a broken printer keeps failing, it is no longer an isolated incident. It is a serious problem that affects several employees. Using problem management tools, you can link all incidents related to this problem together so that you can try to find a pattern, resolve any ongoing incidents, and prevent the problem from recurring.


Source: FreshService - Link incidents to problems to help you figure out how everything is connected.

You can also record your problem diagnoses in your knowledge base so that everyone on your tech team has a reference point if the problem ever comes up again. That way, everyone is prepared and knows what to do before the problem escalates.

What is ITSM
No problem is too big for your tech team to solve.

Tracking everything in one system will help you see how everything is connected, better prioritize your tech team's workload, and ensure nothing falls through the cracks.

[yadaysrdone]

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