First contact with the client

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First of all, you need to make sure that you do not miss a single request from a potential client, even if they call or write outside of working hours, on weekends or holidays. Each of these requests can be converted into a project, and this possibility should not be forgotten.

To make it convenient for clients to leave requests and contact managers, we have connected:

Virtual PBX MCN Telecom with a multi-channel number 8-800. So, customer calls are always free for them, no matter how long the conversation lasts. Users appreciate such small steps towards the company.
Chatphone. Thanks to this service, users can contact the company viber database via instant messengers, social networks, an online consultant window around the clock, and immediately receive an answer to the most common questions from a robot or manager. In addition, the service allows you to order a call from a consultant at any time, and the robot will instantly connect you with a free specialist.
This made it easier for potential customers to contact the company through the communication channel they were used to, and the number of applications increased. This also led to an increase in sales, but we also influenced it with the help of other tools.

Surveyor's visit
After the client leaves a request for repairs and tells about their initial wishes, the specialist schedules a visit from a surveyor. The surveyor evaluates the task on site and collects the missing data for the technical specifications.

It is very important that the meeting with the surveyor takes place and goes well. The Voice Robot now helps our customer's managers with this. A day before the scheduled meeting, it calls the client back, reminds them of it and asks them to confirm the date and time. If the client asks to reschedule the visit, it enters updated information into the CRM; if it wants to cancel, it switches to a dialogue with the manager.

With the help of the Voice Robot, we increased the conversion rate to a surveyor's visit, practically without increasing the costs of the call center. A robot's call costs the company incomparably less than a specialist's call.