The Most Used CRMs, All the Information You Need to Know

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Building and maintaining a good relationship with customers is the foundation of any good business model. But keeping track of who your customers are and what their relationship with your company is at any given time is difficult. And this is true in all cases, whether you are a small business with a hundred customers or a large one with hundreds of thousands.

The best way to meet the challenge is with the right tool, in this case a good CRM. But for those who are not yet familiar with the CRM market, there is a lot to learn.

To begin with, there are three types of CRM that are most used.

Most used CRM
What are the most commonly used types of CRM?
The type of CRM you need—or whether you should sms gateway taiwan invest in all three—depends on your company's unique needs.

If your business is new and doesn't have much customer data yet, an analytics CRM might be overkill.

The need for a collaborative CRM comes into play when there are many departments and/or different locations in the company that need an efficient way to get on the same page.

And an operational CRM is most important for companies looking to improve processes related to the entire customer lifecycle, and those that want to use automation to introduce efficiencies.

Many of the most widely used CRM systems on the market will offer some similarity in the features associated with the different types. If you want to know more about the types of CRM, we leave you with this article.

What types of companies work with the most used CRMs?
Analyzing the types of companies that use efficy CRM, we detected several common characteristics among them:

They focus on the customer
They invest in their sales and customer service processes
They care about providing their teams with the best tools
They are reference companies within their sectors
If you want to know more about the types of companies that work with the most used CRMs, you can read this article.





Most used CRMs at efficy
At efficy we have solutions for different user needs.

We currently have 4 tools that can be easily adapted depending on the size of your company.

Starter: This is a ready-to-use CRM that has everything you need to start gaining more clients. Ideal for small businesses.
SMB: Take your negotiations to the next level by focusing all your information in a single tool. Perfect for SMEs and medium-sized businesses.

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