10 Best Online Chat Tools for Websites in 2025

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Fernanda Andreazzi
/ Chatbot / 10 Best Online Chat Tools for Websites in 2025
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1 What is an online chat for websites?
2 Do you know the types of online chat?
3 10 Best Online Chat Tools for Websites
4 10 Free Online Chat Options for Websites
5 What are the advantages and disadvantages of online chat for website?
6 What are the main features that an online chat should have?
7 Examples of scripts for online chat
8 Common Questions About Online Chat for Websites
9 Create your sales chatbot now with Leadster
Updated on 01/08/2025

Do you already know the importance of online chat for small, medium and large companies?

Whether for customer service, customer relations or to boost sales, this is a very powerful tool that is increasingly gaining ground in brand strategies.

Learn more about this type of solution and the benefits it offers.

What is an online chat for websites?
Mock-up of an online chat platform
Online chat for websites (also known as live chat or live chat ) is a tool through which you can chat in real time with your website visitors.

This type of solution can have a data storage system and automatic response programming for simpler interactions or to perform “pre-service” or triage, thus enabling scalable service between the company and its audience.

On some platforms, it is also possible to unify the taiwan number dataset service channels (website, Facebook Messenger, Instagram WhatsApp, etc.), centralizing demands and facilitating the organization of the process.

You may also like: Main Growth Strategies to Apply in Your Company
Online chat or chatbot?
You may be wondering, “Are online chat and chatbot the same thing?” Not exactly.

While online chat works as a real-time conversation tool, a chatbot is a tool in which interactions with the user are programmed through artificial intelligence or through question and answer flows.

What Leadster offers, for example, is a chatbot focused on marketing and sales, while Jivochat's solution is an online chat focused on customer service.

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