Want Big Data to Help Process Improvement? Fix Your Plumbing

[tasmih1234]

I recently chatted with Ron Webb, executive director of open standards research at APQC about the intersection of Big Data and business process management (BPM). During our conversation Ron shared his perspective on the role of Big Data in process management, how to effectively match measures to purpose, and the role of people in Big Data and BPM.

APQC: What role do you see Big Data playing in process management? What are its current limitations?

RON: Big data has the potential to ramp up our understanding of how processes perform and provide data on the impact of process entities like employees, suppliers, and machinery on process efficiency. In other words Big Data has the potential to help organization’s understand how employees influence the process and if high performers are what create high performance processes.

Unfortunately this type of information is currently limited to transactional data—tracked in an ERP or other automated system—and self-reported information on these entities. Though you can run analysis on poland mobile numbers list self-reported information it’s difficult to track all the processes an individual formally and even informally touches. In centralized organizations it’s easier to pinpoint these things and hold conversations to gather this information, but in decentralized organizations it’s much more difficult to find out who touches what process.

APQC: What do companies need to do to prepare for the integration of Big Data and process management?

RON: One common mistake that most organizations make is the assumption that they need a good data scientist to get started, in my opinion what they really need is a good data plumber. In other words to get started integrating Big Data with process management, organizations need to “unclog” access to the information they need in key parts of the business. Because Big Data systems push out tons of data, it can often be difficult to identify what information is worth tracking and what information is just noise.

[yadaysrdone]

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