The Benefits of Using Help Scout

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Help Scout Knowledge Base also provides valuable information such as visitor numbers, trending topics, and article ratings. You can also see content gaps — failed searches that show what visitors are searching for but can’t find — to help you get new article ideas.


Easy to use and manage.
It does not require any special skills.
It can be used in conjunction with the Help Scout customer support platform with shared mailboxes , live chat and help desk software .
You can add a Help Scout Beacon anywhere on your site, allowing users to quickly search your knowledge base and seamlessly navigate to customer support.
Make your knowledge base public, limit users, or authorize specific users via API.
Cons of using Help Scout

It may be a little more expensive than some of the software on the list.
The data is stored on Help Scout's servers instead of your WordPress website.
Why we chose Help Scout: Technical documentation is where your customer support interaction begins, and they may need additional help. This is where Help Scout can help you seamlessly transition your customers to your support email or live chat.

In our experience with Help Scout, we appreciate its ease of use, simple interface, and self-service widget, as well as the fact that it integrates easily into any page of your website.

Pricing: Starting at $25 per user per month.

3. KnowEveryone
Knowall
KnowAll is the best WordPress knowledge base theme on the market. It comes with the best WordPress technical russia telemarketing data documentation plugin called Heroic Knowledgebase.

It is the perfect solution if you are building a separate website to manage support for your company. In this case, you can use KnowAll to instantly create a fully functional documentation center.

KnowAll Preview
The Benefits of Using KnowAll

Suitable if you want to create a separate website for support and documentation.
You can customize it like any other WordPress theme.
As a classic theme, it supports Theme Customizer , widgets and navigation menus.
It comes with Heroic Knowledgebase blocks, which you can use anywhere on your site ok .