How does the chargeback process work?

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The chargeback process goes through a few steps, which may vary depending on the credit card issuer and the specific credit card company's policies.

Follow:

Customer Request : The customer contacts the credit card issuer and disputes an unknown or problematic purchase.
Preliminary investigation: the issuer initiates a preliminary belarus mobile database and may request documents and data from the client to support its position.
Notification to the merchant: The bank notifies the merchant of the disputed transaction through the acquirer . The merchant can then approve or dispute the dispute by providing evidence to support their decision, such as proof of delivery, transaction records, tracking information, and any other relevant documentation.
Issuer's decision: After reviewing all submitted information and completing the investigation of the disputed transaction, the card issuer announces its decision. If the customer wins the dispute, they will be reimbursed; if not, they will simply be notified of the status of the transaction.
Final Resolution: At this stage, depending on the issuer's policies, the chargeback process may still be contested by both parties as an appeal to the final decision. An appeal may be filed through new evidence and arguments.