6 Ways to Improve Your Hotel Guest Experience

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Expect big things to happen in the hospitality industry in 2018. Hotels are constantly changing and adapting to market trends, and this year could be a big one for technology in particular.

There are plenty of crazy innovations out there. For example, hotels are experimenting with virtual reality , with some luxury hotels offering motorized beds that can slide out of the way to make more floor space, or a virtual golf course that lets you hit a tee shot while standing in your hotel room.

But what technology makes sense to enhance the guest experience at an independent or boutique hotel? Here, we highlight six innovations you can implement to truly wow your guests when they arrive.



1. Mobile registration.
Sometimes your guests just want to go straight to their how can our overseas chinese in uk data help your business room without going through the check-in process. Hotels are increasingly realizing this, and mobile check-in is becoming a common technology that is fairly easy to implement in your hotel.

A few years ago, Starwood Hotels and Resorts became the first chain to allow guests to open their doors using their phones. Other chains still require guests to visit the front desk first, but that's just to pick up their key card.

This is one area where you could excel in the industry - despite the growing demand for mobile check-in , its adoption in the industry is lagging . Several companies offer this technology, such as Ariane and Zest.

Mobile registration action:



2. Best Wi-Fi
Wi-Fi is a given at hotels these days, but it's so important that you need to do more than just provide it to your guests - you need to continually improve it.

According to a recent survey, free Wi-Fi is the most important factor for business and personal travelers when choosing a hotel. At 49%, it far outweighs any other factor, with free breakfast coming in second at 14%.

However, slow Wi-Fi is one of the most common complaints on popular review sites, so if you skimp on the service, you're penalizing yourself in the ratings and turning away guests who will look elsewhere.

You can take simple steps to boost your hotel Wi-Fi, such as moving routers to a central location or even hanging them on the ceiling if possible. Also, create a separate network for your guests so they don’t share the same network as your hotel. If that’s not enough to boost your basement Wi-Fi, open your wallet and invest in a better router and modem network.

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