Constant updates and modernization

[metoc15411]

As your amenities age over the years, this can negatively impact your guests and your reputation. If the technology in your hotel rooms is outdated, whether it’s the TV or Wi-Fi, it can significantly reduce your customer satisfaction.

These days, guests want to be able to plop down on the bed, turn on the TV, and start streaming Netflix and Hulu just like they do at home.

Luckily, if you upgrade the technology in your rooms, you do better than three out of four hotels in the country , so it's not hard to get ahead of the pack.

Upgrading can be expensive, but there are options. For example, Samsung offers " Smart TVs " that allow guests to stream video and apps without having to install coaxial wiring.



Smart TV example, via Samsung

Action steps

Make sure you have Wi-Fi that actually works, as this has business owner database can help become a basic necessity for guests.
Ask your guests how important streaming-capable TVs are and consider upgrading.
4. Managing increasingly complex business processes.
Large chains have the advantage of scale, and that includes hotel jobs. Unfortunately, independent hoteliers can't rely on a large HR department to handle it all - they have to do it all themselves.

It's hard to juggle so many entrances and exits in a small hotel. Among other things, there's the front desk, housekeeping, human resources, payroll, concierge, and perhaps valet and a restaurant.

Luckily, there are plenty of great hotel management software programs that bring all of these functions under one roof, allowing the hotel manager to keep an eye on the entire operation without breaking a sweat. All-in-one software can be an independent hotel manager's best friend in the years to come.



Oracle Opera PMS , pictured here, is one of the leaders in the hotel management industry.

Action steps

Find a hotel management software option that combines as many tasks as possible into one platform. You can browse our catalog or check out the five most popular hotel management software options for small hotels.
Whenever possible, consolidate job descriptions to make things easier - for example, train your front desk staff and then pay them overtime to work a few extra hours a month to handle HR and payroll.
What are you struggling with in the independent hotel industry?
We want to hear from you: What is your #1 priority for the future of your independent hotel? Is there anything that you think would have a huge impact on your bottom line?

Please let us know in the comments below.

Looking for hotel property management software? Check out Platforms' list of the best hotel property management software solutions .

[oleDev]

Great insights on keeping hotel amenities up to date! Technology plays such an important role in guest satisfaction, and upgrading things like Wi-Fi and Smart TVs can really set a hotel apart from the competition. It’s all about making the stay more comfortable and convenient for your guests.

Additionally, investing in a hotel booking app development can greatly enhance the guest experience, offering seamless reservations, check-ins, and other services that guests expect today. It’s a great way to streamline operations and improve customer satisfaction. You can learn more about how to develop a hotel booking app here: https://www.cleveroad.com/blog/hotel-bo ... velopment/.

[yadaysrdone]

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