Businesses may sometime

AEO Service Forum Drives Future of Data Innovation
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alexalamin
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Joined: Wed Dec 04, 2024 5:23 am

Businesses may sometime

Post by alexalamin »

Those users choose to use Yelp to connect with local services professionals for their projects because they value our trustworthy reviews and seamless search experience. Yelp also provides users with a dedicated project workspace where they can outline their request, use our Request a Quote product to get matched with relevant businesses, and use our in-app messaging platform to easily compare quotes and communicate with pros. While the messaging platform is a convenient tool for communication, we’ve observed the following pain points: Some customers, especially new users, may not be in the habit of checking the Yelp app for new business replies.

Businesses may sometimes feel that communicating via a phone lebanon mobile phone numbers database call is more engaging and personal. When it comes to more urgent or complex projects, it can be inefficient to describe the issue in a message. To remedy these pain points, we’ve seen a lot of businesses simply ask for the consumer’s phone number. While this solves the problems above, many customers may feel reluctant to share their contact information out of concern for receiving spam calls and unsolicited promotional messages.

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They want to feel confident that they can trust the business before providing a phone number. Masked Phone Communication for Services Projects To facilitate communication between customers and businesses via phone calls, while providing peace of mind that the user’s number is protected, Yelp recently introduced an evolution of the Request a Call feature where customers can communicate with pros via masked phone numbers through both calls and SMS. Upon submitting a Request a Quote, the user can opt-in to receiving calls and texts about their project.
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