Setting KPIs for your customer service

[mouakter14]

Another thing that few companies can do is implement the important knowledge that can be gained through customer service. It is a valuable source of innovation in the product and service portfolio.

In addition to digital tools and automation, it is important to establish a process that requires senior management and the rest of the organization to systematically use customer service information and results. We are israel email list seeing that the most successful companies have senior managers who are systematically customer service oriented and involved.

Good service has to be fast
Today's customers expect to be able to resolve their needs online when they have the time and the needs . But they also expect easy access to a genuine person in the customer service department when problems become too complex or when the self-service solution is confusing.

Response time is crucial to customer experience . According to an HBR study, there is a clear correlation between short response time and a customer's willingness to pay more for a product from the same company in the future.

It should be noted that five minutes is considered a short response time , and the effect wears off after 60 minutes, so it is necessary to act quickly. The problem is not expected to be resolved in that time, but even a quick response increases customer confidence in your business.

[yadaysrdone]

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