Set up automatic responses on WhatsApp

[jsarmin]

You can have both messaging apps installed on your phone, but they cannot be linked to the same phone number. The basic version of a WhatsApp Business account can only have one user.

In addition to offering basic resources for WhatsApp marketing , such as creating a business profile and integrating your product catalog, WhatsApp Business allows you to configure two types of automatic responses:

The welcome message is an automatic greeting to all people who contact the company, even during business hours. By default, it is sent to new customers who contact the company for the first time or to those who have not interacted for more than 14 days.
The absence message is automatically sent to all persons who contact the company outside of business hours or within a certain time interval.
How to set up automatic responses on WhatsApp Business
1) Create a WhatsApp Business account and link it to a phone number.

2) Open the WhatsApp Business menu on the left, identified by the icon of a store, and go to the Messaging section.

3) In the “ Welcome Message ” section, you need to activate this type of message at the top. Then, compose the text of the message and select the recipients. You can set the message to be sent to everyone or to numbers you select or exclude from your contact list.


4) In the “ Out of Office Message ” section, in addition mexico telegram data to the above, you must set the schedule. There are three options:

Always send this type of message
Send it outside of business hours (which is public in the business profile section)
Choose a custom schedule with a start and end date and time, which is particularly suitable for sporadic absences such as vacations.
WhatsApp Auto Replies: Audience Messages
Important : WhatsApp Business auto-replies should not be confused with quick replies , also available in the app. The latter are common phrases that you can enter into a chat without typing them. They can save you a lot of time, but they are not automated.

Example of an automatic response from WhatsApp.
WhatsApp Auto-Replies with Brevo API
The WhatsApp Business API allows you to offer more varied functionalities in the messaging app. It is also necessary to use it if you need multiple employees to respond to chats at the same time. Unlike the basic application of the app, the API does not have its own front-end interface . It must be installed through a CRM or an external marketing platform. Brevo offers this possibility with its WhatsApp Campaigns feature , available in the Pro Conversations plan for 30 days free and then for €13 per month.