Sanitas stands out as an example of an artificial intelligence chatbot in the field of health insurance. The web chat widget, in addition to offering rule-based options, processes the natural language of some queries. By entering a question, the virtual assistant offers general information and accompanies the user in the search for a healthcare professional. This service is used, for example, to address mental health and physiotherapy issues, as well as offering general information about insurance.
Logitech Hybrid Chatbot
Despite its advances in recent years, artificial intelligence is still far from guaranteeing a satisfactory user experience in all types of interactions. Offering the possibility of contacting a real human being always provides a considerable element of trust for (potential) customers. Also, if the user contacts outside of working hours, the chatbot can be configured to ask for their email address and respond later, as Logitech does in this hybrid chatbot example.
Public administration websites have many sections and pages. They must be optimized to facilitate a wide variety of procedures, which poses a challenge for the user experience. Virtual assistants such as Tina, from the Government of Argentina, aim to guide visitors without having to hire real people. Tina works from a menu of options or messages that include keywords. Once it has identified the user's need, it offers links to take them to the page(s) that interest them.
Ultimately, while artificial intelligence software is lebanon telegram data revolutionizing the world of chatbots, machine learning has only just begun. Implementing a chatbot is an opportunity to increase the efficiency of your teams and the satisfaction of your customers, but investing time in its training and optimization is an essential requirement to achieve these results. Ready to try the experience?
We hope that in this article you find some useful ideas but, above all, that you see the importance of having the right tools to advance in digitalization and that you can grow your business.
It is important to note that too many sales tools can be counterproductive. Therefore, it is best to choose tools that involve easy integration and, if possible, those that include a larger package of scalable functionalities . This way, you do not have to duplicate tasks and, if possible, control costs, reach more potential clients and achieve better results.
If you want to take your first steps in the world of digitalization, you can do so for free by trying out the sales tools that we offer at Brevo to improve your marketing strategy. Choose the plan that best suits your needs, or we can also put together a personalized plan for your business . Contact us without any obligation and we will advise you on the purchasing process in a personalized way according to your sales s
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