How to get more online testimonials and reviews to strengthen your business credibility?
Posted: Thu Dec 12, 2024 3:38 am
Whatever your industry, you're at a huge advantage if you can collect online reviews from your customers and use them to boost your business' visibility.
Today, nearly 9 out of 10 consumers afghanistan whatsapp number data 5 million consult online reviews about a service before making a decision. 88% even admit that they trust online reviews as much as the opinions of their relatives.
But how can we get more online reviews and positive customer testimonials and make customer satisfaction a major selling point?
Is it important to have more online comments?
Today, the voice of the customer is an important part of managing small businesses in the service sector.
Whether your small business has a professional Facebook page, is listed on Google Maps, or has a Google My Business page, your customers can leave a review on each of these platforms in the form of a note or comment.
However, a succession of bad testimonials can seriously damage your reputation in the market.
In fact, while 92% of consumers use the services of a 4-star rated SME, 72% use a 3-star rated company, and only 27% use those with a 2-star rating.
If you don't want to risk undecided customers turning to competitors or incurring losses, make sure you encourage your customers to leave a review of your products/services online.
Listen to their requests and expectations.
This will allow you to identify the key success factors for your business (e.g. punctuality, friendliness of service, etc.).
It also establishes a monitoring system to improve your daily offering based on online reviews and customer feedback you receive.
Today, nearly 9 out of 10 consumers afghanistan whatsapp number data 5 million consult online reviews about a service before making a decision. 88% even admit that they trust online reviews as much as the opinions of their relatives.
But how can we get more online reviews and positive customer testimonials and make customer satisfaction a major selling point?
Is it important to have more online comments?
Today, the voice of the customer is an important part of managing small businesses in the service sector.
Whether your small business has a professional Facebook page, is listed on Google Maps, or has a Google My Business page, your customers can leave a review on each of these platforms in the form of a note or comment.
However, a succession of bad testimonials can seriously damage your reputation in the market.
In fact, while 92% of consumers use the services of a 4-star rated SME, 72% use a 3-star rated company, and only 27% use those with a 2-star rating.
If you don't want to risk undecided customers turning to competitors or incurring losses, make sure you encourage your customers to leave a review of your products/services online.
Listen to their requests and expectations.
This will allow you to identify the key success factors for your business (e.g. punctuality, friendliness of service, etc.).
It also establishes a monitoring system to improve your daily offering based on online reviews and customer feedback you receive.