It’s also a fun part of the job for the frontline team and for us as managers. It's a tough job, and shame on us if we don't take every opportunity to make it more fun. It’s all about prizes, money and recognition. Many managers may believe that the best incentives to move their teams forward are prizes and money. Well, if there’s one thing I’ve learned in my years working in the telemarketing services industry, it’s that the greatest reward for driving your frontline team is recognition for a job well done.
Yes, prizes and money are great, but the satisfaction of hearing your manager austria phone number resource yell “Good job” or “Thank you” is even more valuable! Recognition is a surefire confidence booster, it makes sales reps want to do better, and keeps them motivated and happy. Proactive employees are productive employees. Happy employees create happy customers! Great incentives can help teams achieve their telemarketing goals. Of course, money and prizes are an added bonus that no one can turn down! The key is to find what motivates your team and helps improve performance.
A simple friendly competition never hurt anyone! Here are my top tips to keep in mind when considering inbound incentives. Make sure everyone knows the goals. If everyone isn't on the same page, your key performance indicators (KPIs) won't be achieved. Set up incentives around different products they’re not used to promoting. I like to call it "moving their cheese." The more they promote a product; the more they understand. Offer incentives that are relevant to their job and maybe something they can use in the office.
Telemarketing Data Analyst
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