The Importance of Active Listening in Telemarketing

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It's really that simple. – Huge Gaps Can Have Serious Consequences Now, your outbound telemarketing team can schedule all the appointments in the world, but at the end of the day, appointments mean absolutely nothing unless your client shows up. So how do you increase the likelihood of your customers making an appointment? Well, the first step is to make sure you mind the gap. What I mean is that your telemarketing team needs to set up appointments as close to the original call as possible.

If you can transfer it, transfer it. If you can make a same-day appointment, do so. I find australia phone number library that most appointments show up best within the business day after the initial call. The numbers drop quickly after that, and if your client requested an appointment last week, I'm sorry to tell you this, but in most cases, they probably just want you to hang up. People are busy. "Things" happen. It is crucial to ensure that you strike while the iron is hot.



“I find that most appointments have their best showings within the business day after the initial call.” Well, that’s my “fake wow” for appointment setting with a telemarketing service. While these tips may not eliminate all of your appointment setting mishaps, they did help me clean up some of my spills. Yes, this is a game I featured in a previous TV commercial. Quality Contact Solutions has managed hundreds of outsourced telemarketing appointment setting programs, and we have set up multiple appointments for our clients. If you're looking to start an appointment setting program, or would like to benchmark your current outsourced telemarketing campaigns to see if you're getting the best results, give us a call --- or send me an email at .