10 Best Live Chat Apps on Shopify
Posted: Sat Dec 07, 2024 4:58 am
Customer service can be the make or break of any business, especially in the current competitive business environment.
If the support system is not good enough, customers will quickly move their business elsewhere. So it is worth investinglive chat appImproving communication between a company and its customers.
Why Do You Need Live Chat on Shopify?
Investing in live chat for websites costs money, so businesses need to know what benefits they can expect in return. After all, many companies have been surviving without free chat apps for a long time.
But this is changing rapidly as the world becomes more digital than ever. The huge increase in online business means the need to invest in a proper Shopify chat plugin or risk being left behind.
So, here are some of the benefits for any business having a free website chat tool:
1. For Customer Support
The main reason why live chat applications were designed was to improve customer support. All other features were added later, but this remains the basic tool of any live chat system. Most live chat systems are built to improve communication channels between support teams and customers.
These apps include secret messaging, chat archives, andquick answersto further open up the customer experience to those seeking assistance from our support team.
Live chat apps depend on such features to fulfill their essential role of being the backbone of customer support.Importance of live chat applicationsIt will increase because the business world is becoming much more digital.
2. To Increase Sales
Increasing sales and making profits is what business people wake up for every day. Any tool that can give them an edge over their competitors is welcome. Live chat apps have slowly evolved to the point where, in addition to customer support, they can now add more value to a business in other ways.
Live chat will significantly increase sales figures for businesses that are malaysia mobile phone numbers database already making progress using online sales platforms. Some products can sell quickly over the internet and live chat, meaning that businesses can now use every customer interaction as a chance to make a sale.
While using chat apps for sales is still relatively new, many forward-thinking entrepreneurs are already making significant sales. New strategies for increasing sales are being introduced every day, and live chat apps are a big part of this innovation.
3. As a Marketing Strategy
When used as a marketing tool, live chat applications have many advantages over traditional marketing strategies. They offer the chance to create an interesting visual impact on the customer thanks to their uniquely designed, user-friendly interfaces.
By ensuring that the customer is greeted with a pleasant software design, practical marketing opportunities are greatly enhanced.
Usually, a pop-up widget is the first thing customers see when they open a web page because it is colorful and animated in most cases. Businesses can now take advantage of those precious seconds when the customer is busy to promote a few products or services they want to promote.
Support teams that keep up to date with the products on special offer can randomly address customer questions and complaints. With the right sales training, many positive results can be achieved through live chat marketing strategies.
10 Live Chat Apps for Shopify Users
Shopify users have a lot of Shopify chat plugins to choose from, which makes the selection process difficult.
The best Shopify live chat app for any organization is designed specifically for businesses of the same type. However, it’s worth considering the following Shopify chat plugins for your website:
1. Chat Way
Providing excellent customer support is non-negotiable. An effective way to achieve this is by integrating live chat apps into your Shopify store. Among the numerous options available,ChatwayIt stands out as a leading choice for increasing customer loyalty and satisfaction.
Chatway live chat widget on website
Chatway offers many benefits that can help you take your customer support on your Shopify store to the next level, including:
Real-Time Interaction: Interact with your customers in real time and address their questions and concerns immediately. Chatway’s intuitive interface enables fast communication, increasing customer satisfaction and loyalty.
Personalized Conversations: Tailor your responses to individual customers based on their purchase history, browsing behavior, and preferences. This personalized touch builds a strong relationship and increases the chances of upselling or cross-selling.
Visitor Insights: Gain valuable insight into visitor behavior and trends. Chatway’s analytics give you data on frequently asked questions, peak visitor times, and more, allowing you to make informed decisions.
Customization Options: Match Chatway's appearance to your brand's identity with customizable colors, branding, and chat widgets. Create a cohesive and professional customer experience.
Easy setup: Implementing Chatway on your Shopify store is a breeze. With user-friendly setup and configuration, you can get live chat up and running in no time.
Pros
Free to use
Excellent customer service
Available on mobile and desktop
Pricing: You can use Chatway for free.Try it here!
2.houses
There's a reason why over 150,000 users worldwide trust Chaty.
It regularly appears on lists of the most versatile and user-friendly live chat apps on the market. This is because its developers have gone out of their way to provide a chat plugin specifically designed for fast-growing businesses that want to provide multi-channel chat customer support while also looking to make sales in the process.
At Chaty, it’s not just about giving customers the support and feedback they need; it’s also about building solid relationships by improving the overall reputation of the business. Frictionless communication is something that both team members and customers value. It builds trust, and Chaty is the best way to achieve that.
With so many social media platforms available today, it is normal for people to feel more comfortable on a single platform. Thanks to Chaty’s seamless integration with platforms such as Facebook, Whatsapp chat, Instagram, Telegram, customers do not have to use any platform they are uncomfortable with. Chaty can easily reach them wherever they are on social media.
Businesses looking for a chatbot that can be customized and matched to their brand colors and design will appreciate how easy it is to change the appearance of the Chaty app. This versatile chat plugin for Shopify also lets users select customers based on how long they spend on the website and other factors.
Chaty offers free chat for up to 50 visitors per month, as well as these exciting features:
Full social media compatibility
Highly customizable
Excellent triggers and targeting features
Great interface
Pricing: Free to use. Paid plans start at $9 per month
Install Chaty on Shopify!
3. Intercom
This Shopify chat plugin has many tools that Shopify users can use. Intercom, commonly referred to as a customer communication platform, can do much more thanks to its versatility. It allows users to create personalized customer messages, improving the overall user experience.
If the support system is not good enough, customers will quickly move their business elsewhere. So it is worth investinglive chat appImproving communication between a company and its customers.
Why Do You Need Live Chat on Shopify?
Investing in live chat for websites costs money, so businesses need to know what benefits they can expect in return. After all, many companies have been surviving without free chat apps for a long time.
But this is changing rapidly as the world becomes more digital than ever. The huge increase in online business means the need to invest in a proper Shopify chat plugin or risk being left behind.
So, here are some of the benefits for any business having a free website chat tool:
1. For Customer Support
The main reason why live chat applications were designed was to improve customer support. All other features were added later, but this remains the basic tool of any live chat system. Most live chat systems are built to improve communication channels between support teams and customers.
These apps include secret messaging, chat archives, andquick answersto further open up the customer experience to those seeking assistance from our support team.
Live chat apps depend on such features to fulfill their essential role of being the backbone of customer support.Importance of live chat applicationsIt will increase because the business world is becoming much more digital.
2. To Increase Sales
Increasing sales and making profits is what business people wake up for every day. Any tool that can give them an edge over their competitors is welcome. Live chat apps have slowly evolved to the point where, in addition to customer support, they can now add more value to a business in other ways.
Live chat will significantly increase sales figures for businesses that are malaysia mobile phone numbers database already making progress using online sales platforms. Some products can sell quickly over the internet and live chat, meaning that businesses can now use every customer interaction as a chance to make a sale.
While using chat apps for sales is still relatively new, many forward-thinking entrepreneurs are already making significant sales. New strategies for increasing sales are being introduced every day, and live chat apps are a big part of this innovation.
3. As a Marketing Strategy
When used as a marketing tool, live chat applications have many advantages over traditional marketing strategies. They offer the chance to create an interesting visual impact on the customer thanks to their uniquely designed, user-friendly interfaces.
By ensuring that the customer is greeted with a pleasant software design, practical marketing opportunities are greatly enhanced.
Usually, a pop-up widget is the first thing customers see when they open a web page because it is colorful and animated in most cases. Businesses can now take advantage of those precious seconds when the customer is busy to promote a few products or services they want to promote.
Support teams that keep up to date with the products on special offer can randomly address customer questions and complaints. With the right sales training, many positive results can be achieved through live chat marketing strategies.
10 Live Chat Apps for Shopify Users
Shopify users have a lot of Shopify chat plugins to choose from, which makes the selection process difficult.
The best Shopify live chat app for any organization is designed specifically for businesses of the same type. However, it’s worth considering the following Shopify chat plugins for your website:
1. Chat Way
Providing excellent customer support is non-negotiable. An effective way to achieve this is by integrating live chat apps into your Shopify store. Among the numerous options available,ChatwayIt stands out as a leading choice for increasing customer loyalty and satisfaction.
Chatway live chat widget on website
Chatway offers many benefits that can help you take your customer support on your Shopify store to the next level, including:
Real-Time Interaction: Interact with your customers in real time and address their questions and concerns immediately. Chatway’s intuitive interface enables fast communication, increasing customer satisfaction and loyalty.
Personalized Conversations: Tailor your responses to individual customers based on their purchase history, browsing behavior, and preferences. This personalized touch builds a strong relationship and increases the chances of upselling or cross-selling.
Visitor Insights: Gain valuable insight into visitor behavior and trends. Chatway’s analytics give you data on frequently asked questions, peak visitor times, and more, allowing you to make informed decisions.
Customization Options: Match Chatway's appearance to your brand's identity with customizable colors, branding, and chat widgets. Create a cohesive and professional customer experience.
Easy setup: Implementing Chatway on your Shopify store is a breeze. With user-friendly setup and configuration, you can get live chat up and running in no time.
Pros
Free to use
Excellent customer service
Available on mobile and desktop
Pricing: You can use Chatway for free.Try it here!
2.houses
There's a reason why over 150,000 users worldwide trust Chaty.
It regularly appears on lists of the most versatile and user-friendly live chat apps on the market. This is because its developers have gone out of their way to provide a chat plugin specifically designed for fast-growing businesses that want to provide multi-channel chat customer support while also looking to make sales in the process.
At Chaty, it’s not just about giving customers the support and feedback they need; it’s also about building solid relationships by improving the overall reputation of the business. Frictionless communication is something that both team members and customers value. It builds trust, and Chaty is the best way to achieve that.
With so many social media platforms available today, it is normal for people to feel more comfortable on a single platform. Thanks to Chaty’s seamless integration with platforms such as Facebook, Whatsapp chat, Instagram, Telegram, customers do not have to use any platform they are uncomfortable with. Chaty can easily reach them wherever they are on social media.
Businesses looking for a chatbot that can be customized and matched to their brand colors and design will appreciate how easy it is to change the appearance of the Chaty app. This versatile chat plugin for Shopify also lets users select customers based on how long they spend on the website and other factors.
Chaty offers free chat for up to 50 visitors per month, as well as these exciting features:
Full social media compatibility
Highly customizable
Excellent triggers and targeting features
Great interface
Pricing: Free to use. Paid plans start at $9 per month
Install Chaty on Shopify!
3. Intercom
This Shopify chat plugin has many tools that Shopify users can use. Intercom, commonly referred to as a customer communication platform, can do much more thanks to its versatility. It allows users to create personalized customer messages, improving the overall user experience.