E-commerce generates more than 18 thousand complaints until May 2020
Posted: Sat Dec 07, 2024 4:52 am
Analysis of the Complaint Portal reveals the drama of consumers buying online and not receiving their orders. Brands were not prepared to respond to the sudden increase in online sales .
In the first five months of the year, Portal da Queixa recorded an exponential increase in the number of complaints in the E-Commerce sector . Between January 1 and May 31, 2020, it received more than 18 thousand complaints on its platform, an increase of 132% compared to the same period of the previous year, when 7,787 complaints were registered.
The analysis carried out by the Portal da Queixa team also identified a significant increase in complaints (131%) in the Express Mail Delivery sector : 8,369 complaints in the same period in 2020, compared to 3,625 complaints registered in 2019.
“It was interesting to note that, during the periods under analysis, bosnia and herzegovina telemarketing list the exponential increase in complaints relating to e-commerce is perfectly aligned with the same growth in the express mail delivery sector, showing that the increase in purchases through digital channels has created many constraints throughout the value chain”, highlights Pedro Lourenço , CEO of Portal da Queixa .
Delays in deliveries, parcels lost or thrown to the entrance of the building without any guarantee of receipt by the recipient, returns due to incomplete address information with correct information, buyers at home due to obligation with parcels returned due to indication that no one answered, are some of the main reasons for complaints directed at parcel delivery and express mail companies.
According to the analysis by Portal da Queixa , in the first five months of the year, in the Electronic Commerce sector , Worten is the brand that leads the ranking of brands with the highest number of complaints, with 1255 complaints.
In the first five months of the year, Portal da Queixa recorded an exponential increase in the number of complaints in the E-Commerce sector . Between January 1 and May 31, 2020, it received more than 18 thousand complaints on its platform, an increase of 132% compared to the same period of the previous year, when 7,787 complaints were registered.
The analysis carried out by the Portal da Queixa team also identified a significant increase in complaints (131%) in the Express Mail Delivery sector : 8,369 complaints in the same period in 2020, compared to 3,625 complaints registered in 2019.
“It was interesting to note that, during the periods under analysis, bosnia and herzegovina telemarketing list the exponential increase in complaints relating to e-commerce is perfectly aligned with the same growth in the express mail delivery sector, showing that the increase in purchases through digital channels has created many constraints throughout the value chain”, highlights Pedro Lourenço , CEO of Portal da Queixa .
Delays in deliveries, parcels lost or thrown to the entrance of the building without any guarantee of receipt by the recipient, returns due to incomplete address information with correct information, buyers at home due to obligation with parcels returned due to indication that no one answered, are some of the main reasons for complaints directed at parcel delivery and express mail companies.
According to the analysis by Portal da Queixa , in the first five months of the year, in the Electronic Commerce sector , Worten is the brand that leads the ranking of brands with the highest number of complaints, with 1255 complaints.