Organization of own courier delivery by an online store
Posted: Wed Jan 29, 2025 4:48 am
Procedure for concluding an agreement
Should I include the new employee in the staff? It will be cheaper to register him as self-employed.
Then give clear instructions on how to behave with clients, lay out the basic rules of work in a contract, and have the courier sign it. The rules are something like this:
the courier must dubai email list comply with the client's wishes, except in cases where this is contrary to the interests of other customers;
the courier does not assign the place and time of delivery of the goods - this is the manager's job;
first you should take the money from the client, count it in front of him, and only then hand over the goods;
have money to give change if necessary;
Call the client before leaving;
If the client arrives by car, do not get into it and hand over the goods only after the customer has given the money.
Ready-made scripts for dialogues with clients can be a good help for the courier of the online store delivery service.
What price to set for delivery service
Many modern online stores set the following three rules:
Starting from a certain order amount, delivery is free. In pet stores, it is something around 1,000 rubles. The margin on food products is slightly lower, so there may be free delivery for orders over 2,000 rubles.
Within the city, the price is the same, fixed. This is a convenient approach for those who keep the lowest prices for their goods, that is, the goods are cheap, delivery is not included in its price (the client pays for this separately).
The cost of delivery increases when it comes to large-sized or heavy cargo, which cannot be loaded and transported without a Gazelle and several movers (for example, furniture, household appliances, building materials, etc.).
Should a fine system be applied to couriers?
Here, as they say, opinions were divided, and there were two of them:
No, not to fine, but still punish in the form of warnings or deduction of incentive bonuses earned for good work.
Yes, fine. Clearly specify the amounts of fines for late delivery and for damaged goods.
Each case has its pros and cons. If you don't fine, there will be less turnover and you won't have to constantly look for employees to replace those who left. And if you have a lot of fragile, easily broken and breakable goods in your assortment, how can you avoid fines for their damage? It's better to immediately specify the amount of the fine for this in the contract.
Penalty system for courier
Should I include the new employee in the staff? It will be cheaper to register him as self-employed.
Then give clear instructions on how to behave with clients, lay out the basic rules of work in a contract, and have the courier sign it. The rules are something like this:
the courier must dubai email list comply with the client's wishes, except in cases where this is contrary to the interests of other customers;
the courier does not assign the place and time of delivery of the goods - this is the manager's job;
first you should take the money from the client, count it in front of him, and only then hand over the goods;
have money to give change if necessary;
Call the client before leaving;
If the client arrives by car, do not get into it and hand over the goods only after the customer has given the money.
Ready-made scripts for dialogues with clients can be a good help for the courier of the online store delivery service.
What price to set for delivery service
Many modern online stores set the following three rules:
Starting from a certain order amount, delivery is free. In pet stores, it is something around 1,000 rubles. The margin on food products is slightly lower, so there may be free delivery for orders over 2,000 rubles.
Within the city, the price is the same, fixed. This is a convenient approach for those who keep the lowest prices for their goods, that is, the goods are cheap, delivery is not included in its price (the client pays for this separately).
The cost of delivery increases when it comes to large-sized or heavy cargo, which cannot be loaded and transported without a Gazelle and several movers (for example, furniture, household appliances, building materials, etc.).
Should a fine system be applied to couriers?
Here, as they say, opinions were divided, and there were two of them:
No, not to fine, but still punish in the form of warnings or deduction of incentive bonuses earned for good work.
Yes, fine. Clearly specify the amounts of fines for late delivery and for damaged goods.
Each case has its pros and cons. If you don't fine, there will be less turnover and you won't have to constantly look for employees to replace those who left. And if you have a lot of fragile, easily broken and breakable goods in your assortment, how can you avoid fines for their damage? It's better to immediately specify the amount of the fine for this in the contract.
Penalty system for courier