Advantages of conversational AI Lead
Posted: Thu Dec 05, 2024 5:57 am
Using natural language processing (nlp) and machine learning, conversational ai is used to power ai agents, ai chatbots, and ai assistants.
Conversational AI entities are commonly used as voice assistants, customer service chatbots, information retrieval agents, or chatbots like chatgpt.
The implementation of conversational AI is beneficial for both employees, customers and users. They can collect and provide data to customers, easily enable human intervention, and save workers time.
24/7 Availability
Unlike a human, a chatbot can work 24 hours a day. While 24/7 service is exceptionally expensive with live agents, it is a built-in feature of a chatbot.
If you have an international user base or senegal phone numbers provide key services (such as IT support), 24/7 service is a necessity for your success. A conversational AI chatbot is a natural extension of your business offering.
Scalability
If your organization is looking to scale, conversational AI is necessary for your communication channels. It's cheaper, always available, multilingual and integrates with all your systems.
A chatbot improves the customer experience and increases your company's revenue.
Fast and consistent service
Conversational AI solutions are available 24/7 and can handle many customer queries simultaneously.
and the best? AI chatbots never have a bad day. Their service is exactly what you want, when your client wants it.
When powered by llms, their understanding of natural language means that even complex customer questions - beyond the level of a simple FAQ - can be handled in large quantities.
Multilingual support
all chatbots can interact in multiple languages.
An AI chatbot can interact with its users in their native language, at no additional cost. While a human team that speaks 100 languages is prohibitively expensive, it is a built-in feature of llm-powered conversational ai.
Integration capacity
The best conversational AI platforms will come with pre-built integrations for popular channels and platforms.
The best conversational AI platforms will allow you to connect your bot to other systems: your AI agent can take data from any knowledge base and use it to obtain outbound information.
Knowledge databases like google sheets, your website, any document, your calendly availability - all this and more can be synchronized with your bot.
An AI agent builder like botpress provides pre-built integrations with platforms like slack, microsoft teams, whatsapp, google analytics, intercom, facebook messenger, mixpanel, linear, notion, zapier, trello, asana, zendesk, and many more.
The best platforms will be infinitely extensible: you will be able to create integrations with any existing platform or software. When you choose a conversational AI platform for professionals, you can create it to do whatever you want.
The 9 best conversational AI platforms
There are many conversational AI platforms on the market. Regardless of your business needs, there are options available for organizations of all sizes and budgets, from open source solutions to enterprise-grade suites.
Most conversational AI platforms include a free plan and one or two paid plans. Some specialize in specific verticals, such as customer service, while others offer all the capabilities you may need to expand business processes.
Choosing the right one can be quite a challenge. The best conversational AI platform is the one that fits your business objectives. Consider the capabilities, features and pricing models that best suit your needs.
1. Botpress
Botpress is a versatile, infinitely customizable and extensible conversational AI platform. It is always up to date with the latest llm engines, ensuring that your chatbots and AI agents always have the latest technology.
Conversational AI entities are commonly used as voice assistants, customer service chatbots, information retrieval agents, or chatbots like chatgpt.
The implementation of conversational AI is beneficial for both employees, customers and users. They can collect and provide data to customers, easily enable human intervention, and save workers time.
24/7 Availability
Unlike a human, a chatbot can work 24 hours a day. While 24/7 service is exceptionally expensive with live agents, it is a built-in feature of a chatbot.
If you have an international user base or senegal phone numbers provide key services (such as IT support), 24/7 service is a necessity for your success. A conversational AI chatbot is a natural extension of your business offering.
Scalability
If your organization is looking to scale, conversational AI is necessary for your communication channels. It's cheaper, always available, multilingual and integrates with all your systems.
A chatbot improves the customer experience and increases your company's revenue.
Fast and consistent service
Conversational AI solutions are available 24/7 and can handle many customer queries simultaneously.
and the best? AI chatbots never have a bad day. Their service is exactly what you want, when your client wants it.
When powered by llms, their understanding of natural language means that even complex customer questions - beyond the level of a simple FAQ - can be handled in large quantities.
Multilingual support
all chatbots can interact in multiple languages.
An AI chatbot can interact with its users in their native language, at no additional cost. While a human team that speaks 100 languages is prohibitively expensive, it is a built-in feature of llm-powered conversational ai.
Integration capacity
The best conversational AI platforms will come with pre-built integrations for popular channels and platforms.
The best conversational AI platforms will allow you to connect your bot to other systems: your AI agent can take data from any knowledge base and use it to obtain outbound information.
Knowledge databases like google sheets, your website, any document, your calendly availability - all this and more can be synchronized with your bot.
An AI agent builder like botpress provides pre-built integrations with platforms like slack, microsoft teams, whatsapp, google analytics, intercom, facebook messenger, mixpanel, linear, notion, zapier, trello, asana, zendesk, and many more.
The best platforms will be infinitely extensible: you will be able to create integrations with any existing platform or software. When you choose a conversational AI platform for professionals, you can create it to do whatever you want.
The 9 best conversational AI platforms
There are many conversational AI platforms on the market. Regardless of your business needs, there are options available for organizations of all sizes and budgets, from open source solutions to enterprise-grade suites.
Most conversational AI platforms include a free plan and one or two paid plans. Some specialize in specific verticals, such as customer service, while others offer all the capabilities you may need to expand business processes.
Choosing the right one can be quite a challenge. The best conversational AI platform is the one that fits your business objectives. Consider the capabilities, features and pricing models that best suit your needs.
1. Botpress
Botpress is a versatile, infinitely customizable and extensible conversational AI platform. It is always up to date with the latest llm engines, ensuring that your chatbots and AI agents always have the latest technology.