According to our latest report SMBs increased
Posted: Thu Jan 23, 2025 5:33 am
76% of SMBs increased their technology spending over the past year, showing a solid commitment . They are using digital tools to simplify tasks. These tools help them connect with customers and stay strong in an increasingly digital world. We see SMBs investing in digital marketing, AI-enabled sales, and chatbots for customer service—all powered by AI intelligence. This shows that investing in AI now will boost your goals as a small to medium business owner to get a greater ROI in the future. Takeaway: To drive growth, small businesses are prioritizing technology investments and spending money up front because they’re seeing results. By using digital tools to streamline tasks and engage customers, they’re winning in the digital landscape. Key areas of investment include digital marketing, AI-powered sales, and chatbots for customer service.
Key technologies driving growth While CRM is a major factor in technology investments, small businesses are also exploring cloud computing, e-commerce platforms, and cybersecurity. These technologies help SMBs grow and remain agile in meeting customer needs. In fact, 73% of SMB leaders believe that their technology investments help them keep up italy email list with or even surpass their competitors . If you still think AI is just for big businesses, think again. AI has become the secret sauce for small businesses looking to upgrade. According to a Salesforce report, 75% of SMBs are investing in AI, and 78% of SMB leaders believe AI will be a game changer for their business .
That’s right, AI is no longer optional; it’s essential. This shows that small and medium-sized businesses are investing in technologies like CRM , cloud computing, and cybersecurity to stay ahead and better meet customer needs. The takeaway : Investing in technology is critical to day-to-day operations and long-term success. By choosing scalable solutions that work with existing tools, SMBs can set themselves up for success. CTA: Put These Small Business Statistics to Work Experience the power of CRM and AI designed specifically for small businesses. Sign up now to streamline your operations and strengthen customer relationships. 4. AI is providing a competitive advantage AI doesn’t just make things easier; it makes things smarter. It helps small businesses predict customer behavior.
Key technologies driving growth While CRM is a major factor in technology investments, small businesses are also exploring cloud computing, e-commerce platforms, and cybersecurity. These technologies help SMBs grow and remain agile in meeting customer needs. In fact, 73% of SMB leaders believe that their technology investments help them keep up italy email list with or even surpass their competitors . If you still think AI is just for big businesses, think again. AI has become the secret sauce for small businesses looking to upgrade. According to a Salesforce report, 75% of SMBs are investing in AI, and 78% of SMB leaders believe AI will be a game changer for their business .
That’s right, AI is no longer optional; it’s essential. This shows that small and medium-sized businesses are investing in technologies like CRM , cloud computing, and cybersecurity to stay ahead and better meet customer needs. The takeaway : Investing in technology is critical to day-to-day operations and long-term success. By choosing scalable solutions that work with existing tools, SMBs can set themselves up for success. CTA: Put These Small Business Statistics to Work Experience the power of CRM and AI designed specifically for small businesses. Sign up now to streamline your operations and strengthen customer relationships. 4. AI is providing a competitive advantage AI doesn’t just make things easier; it makes things smarter. It helps small businesses predict customer behavior.