Remember that every second counts
Posted: Wed Jan 22, 2025 10:15 am
There's no way around it: to offer high-quality service, the first step is to know the product or service like the back of your hand.
It seems obvious, but many professionals overlook this part and end up giving generic or, worse, wrong answers to clients. The result? Frustration on both sides.
By mastering every detail of what you are offering, you convey security and credibility. This makes all the difference to a customer who has questions or is experiencing a problem.
For example, imagine trying to explain the benefits of a product without being sure how it actually works. Difficult, right? But when you know what you’re talking about, it becomes much easier to create a fluid and trusting conversation.
Furthermore, knowing the product does not just mean brazil telegram lead knowing the technical specifications. It involves understanding how it solves the customer's problem, what sets it apart from the competition and even possible difficulties that may arise.
This allows us to offer personalized service that gets straight to the point and leaves the customer satisfied.
Customers hate waiting. They gain trust when you respond quickly and resolve their issues for good, and are then more likely to have an ongoing relationship with your brand.
So give your agents the tools they need to support customers as efficiently as possible.
After all, reducing the time it takes to serve a customer directly reduces the time other customers must wait as well.
At the same time, be sure to motivate agents to resolve each issue completely; speed is important, but resolution times should never outweigh customer satisfaction.
It seems obvious, but many professionals overlook this part and end up giving generic or, worse, wrong answers to clients. The result? Frustration on both sides.
By mastering every detail of what you are offering, you convey security and credibility. This makes all the difference to a customer who has questions or is experiencing a problem.
For example, imagine trying to explain the benefits of a product without being sure how it actually works. Difficult, right? But when you know what you’re talking about, it becomes much easier to create a fluid and trusting conversation.
Furthermore, knowing the product does not just mean brazil telegram lead knowing the technical specifications. It involves understanding how it solves the customer's problem, what sets it apart from the competition and even possible difficulties that may arise.
This allows us to offer personalized service that gets straight to the point and leaves the customer satisfied.
Customers hate waiting. They gain trust when you respond quickly and resolve their issues for good, and are then more likely to have an ongoing relationship with your brand.
So give your agents the tools they need to support customers as efficiently as possible.
After all, reducing the time it takes to serve a customer directly reduces the time other customers must wait as well.
At the same time, be sure to motivate agents to resolve each issue completely; speed is important, but resolution times should never outweigh customer satisfaction.