Retail Delivery: the solution your business needs!
Posted: Wed Jan 22, 2025 8:46 am
With the spread of COVID-19 across the globe, consumer demands have been changing and generating transformations across all sectors. More than ever, customers expect fast, quality service from companies and quick solutions to their problems.
In order to meet this new consumption pattern and all the demands generated by it, many companies have been realigning their strategies and increasingly embarking on the Digital Transformation journey .
And that's exactly what we're going to talk about today!
Social isolation, what now?
Since the beginning of the pandemic, Brazilian retail has australia telemarketing list seen a 27% drop in revenue , and even sectors considered stable and in dire need, such as pharmacies, have also seen a considerable decline in recent weeks (15%). As the quarantine continues, it is expected that people will begin to stabilize their consumption habits, influenced, among other things, by the increase in unemployment and reduction in income.
Currently, a latent problem in retail, especially in the food and pharmaceutical sectors, is how to provide a safe shopping journey for consumers.
“How can I ensure customer safety and provide an optimized shopping experience to avoid crowds?” , “How can I protect the safety of my employees who cannot take time off work, as we are essential services for society?” and “How can I do all this quickly and also make it viable for those who are not tech-savvy?” were some of the questions we heard most throughout the process of adapting our customers to this new reality brought about by the coronavirus.
Why don't we create a delivery service on WhatsApp?
This was exactly the solution found by our team of experts to effectively resolve the problem reported by our customers.
Today, WhatsApp is the most used app by Brazilians, with almost 120 million active users per month. Furthermore, even if the customer has never made an online purchase or is familiar with online forms, through the app, this experience becomes quite simple and intuitive.
With this in mind, through NX Digital, we created a bot that welcomes the customer, checks which stores are closest, collects the order, passes on the shipping cost and also captures all the necessary information so that the consumer can make all their purchases from the comfort of their home.
In order to meet this new consumption pattern and all the demands generated by it, many companies have been realigning their strategies and increasingly embarking on the Digital Transformation journey .
And that's exactly what we're going to talk about today!
Social isolation, what now?
Since the beginning of the pandemic, Brazilian retail has australia telemarketing list seen a 27% drop in revenue , and even sectors considered stable and in dire need, such as pharmacies, have also seen a considerable decline in recent weeks (15%). As the quarantine continues, it is expected that people will begin to stabilize their consumption habits, influenced, among other things, by the increase in unemployment and reduction in income.
Currently, a latent problem in retail, especially in the food and pharmaceutical sectors, is how to provide a safe shopping journey for consumers.
“How can I ensure customer safety and provide an optimized shopping experience to avoid crowds?” , “How can I protect the safety of my employees who cannot take time off work, as we are essential services for society?” and “How can I do all this quickly and also make it viable for those who are not tech-savvy?” were some of the questions we heard most throughout the process of adapting our customers to this new reality brought about by the coronavirus.
Why don't we create a delivery service on WhatsApp?
This was exactly the solution found by our team of experts to effectively resolve the problem reported by our customers.
Today, WhatsApp is the most used app by Brazilians, with almost 120 million active users per month. Furthermore, even if the customer has never made an online purchase or is familiar with online forms, through the app, this experience becomes quite simple and intuitive.
With this in mind, through NX Digital, we created a bot that welcomes the customer, checks which stores are closest, collects the order, passes on the shipping cost and also captures all the necessary information so that the consumer can make all their purchases from the comfort of their home.