Also, finding the right ecommerce customer service tool that fits your needs will help you:
support more customers
speed up responses
save the time your support team spends on greece mobile phone number list managing queries and tracking orders
And offer the best customer experience that you possibly can.
So let’s get started with finding the customer support tool for your business.
Table of Contents
Overview
Top Differences Between Gorgias and UVdesk
Top Similarities Between Gorgias and UVdesk
Customer Reviews
Common FAQs
Don’t like either of them?
Overview
Before we begin to break down the similarities and differences, let me share a brief overview of both the tools to set the context.
Gorgias is a customer service software designed for ecommerce stores. They’re primarily a Shopify app, but recently they’ve integrated with WooCommerce and BigCommerce. They deeply integrate with Shopify that helps support agents to deliver excellent customer support seamlessly.
UVdesk offers a cloud-based and open source helpdesk solution that helps businesses in the ecommerce industry to manage interactions with their customers. They provide multi-channel support and third-party integrations, support ticket management, task and email management, and customer follow-up tracking.
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Learn moreTop Differences Between Gorgias and UVdesk
Alright, let’s move on to specifics. I’ll walk you through the top areas where Gorgias & UVdesk differ in capabilities and functionality.
Supporting Platforms
Although Shopify is pretty much what everyone talks about when it comes to starting an ecommerce store, other platforms also cater to this market. The most popular ones are WooCommerce, BigCommerce, Squarespace & Magento.
Support Platforms: Gorgias vs. UVdesk
As you can see in the above table, Gorgias supports Shopify, Magento & BigCommerce but doesn’t support Magento & Squarespace.
On the other hand, UVdesk has integrations with Shopify, WooCommerce, BigCommerce, and Magento.
Support Platforms: Gorgias
| UVdesk 
Shopify Integration
Suppose a customer asks to change the details of a particular order. In that case, you’d have to go to your Shopify (or whatever platform you’re using) dashboard, edit the order there, and then reply to the customer with the new order ID with a confirmation message. It’s hectic and inconvenient.
With Gorgias, you can view customer information on the right-hand side of the dashboard. Besides that, you can track an order (through integrations), modify it (cancel, refund, place a new order) and do all sorts of things with the deep Shopify integration.
Unfortunately, UVdesk doesn’t work that well. You can view customer details and user actions but you can’t modify orders directly from the dashboard.
Shopify Integration: Gorgias
| UVdesk Knowledge Base
A knowledge base is a great way to equip your customers to find solutions to their problems without having to talk to your agents.
With UVdesk you can create these knowledge base articles and organize them with different folders and categories.
Gorgias is at a loss here as it doesn’t have this feature, but you can integrate Gorgias with Helpdocs, a knowledge base software for ecommerce companies.
Knowledge Base: Gorgias
| UVdesk Mobile app
If you’re traveling or not in front of the laptop, you can’t respond to customer queries. And every question is a lost opportunity to sell a product or to delight a customer.
Gorgias has a mobile app that is available for download on both Android and iOS stores.
UVdesk says they have a mobile-friendly helpdesk that makes your task much easy to manage your customer's query anytime and everywhere. However, they don’t have a mobile app available for download.
Mobile app: Gorgias
| UVdesk Unlimited Users
Collaboration is an extremely important aspect of providing effective support. You want a tool where your whole team can use the app to manage all your customer interactions.
And Gorgias enables you to do just that allowing you to add unlimited users across all their plans at a flat fee. UVdesk on the other hand has a per agent/month pricing structure. This basically penalizes you for adding more team members onto their app and unfortunately promotes unsafe practices like seat-sharing.
Unlimited users: Gorgias
| UVdesk Support Channels
Customers might reach out to you from the channel they prefer, and you’ll need to reply within that channel. So you want your support tool to manage conversations from all the channels your customers are active on.
Support Channels: Gorgias vs. UVdesk
With Gorgias, you can manage support on live chat, email, Facebook & Instagram.
Whereas on UVdesk, you can manage support on live chat, email, Facebook, and Twitter. There’s no clear winner here as it ultimately comes down to the set of channels you want to be providing support on.
Integrations
You want to be able to seamlessly integrate the existing tools you use with the ecommerce helpdesk solution you choose. And that's possible on both Gorgias and UVdesk.
However, you’ll find that Gorgias has more integrations with well-known tools used by ecommerce businesses and therefore more likely to be relevant to your business.
You can find the entire list of integrations for Gorgias here. And for UVdesk, the integrations can be found here.
Integrations: Gorgias
| UVdesk Free Plan
UVdesk has an open-source helpdesk system that is completely free to use. However, it’s extremely basic, with even features like Shopify integration unavailable, and you’ll need to upgrade to a paid plan to unlock more powerful features and apps.
Gorgias, on the other hand, doesn’t have a free plan. Their cheapest plan starts at $60/month for 350 monthly tickets. However, they do provide a free trial. So you can check out the product for 14 days and take a call whether it’s the right fit or not.
Free plan: Gorgias
| UVdesk Pricing
Gorgias comes with four pricing plans; the lowest one starts at $60/month. You get 350 tickets/month. If you want to add more tickets, you need to pay $25 for 100 tickets. This rate goes down as the plan increases.
Gorgias Pricing Plans
UVdesk, on the other hand, has three pricing plans to choose from ranging from free to $18/agent/month. Their per agent/month pricing structure means that things can get very expensive really quickly. Additionally, it’s worth noting that UVdesk’s Enterprise plan requires a minimum of 2 agents.
Again there’s no clear winner here. If your team size is small, you might find UVdesk to be a significantly more economical option. But if that’s not the case, given a cleaner UI and more powerful features, Gorgias might still be a better choice even at a higher price point.
UVdesk Pricing Plans
Pricing: Gorgias
| UVdesk Customer Support
When you’re looking for a customer support solution, it probably goes without saying that you expect prompt customer support.
Unfortunately, a response to queries from UVdesk varies from extremely delayed to non-existent.
Gorgias, on the other hand, is quite prompt and helpful with their responses. Additionally, the kind of support you receive depends on the plan you’ve selected. For example, Basic and Pro users will have their support handled through email, live chat, and bi-weekly office hours. Advanced and Enterprise users will also be a
