C for Conversation: How chatbots communicate
Posted: Tue Jan 21, 2025 10:25 am
To engage a user in a conversation, you need to figure out the most efficient way to guide the user . You'll first need to understand the context of the conversation, and then provide the answer they need. To do this, you need to define :
How many steps do we need to guide the user to their answer.
What contexts to keep alive so that they affect the next interaction.
What opportunities for dialogue do we detect for our marketing activities?
4. C for Channel: Key to designing a chatbot
It is important to define the channel where the bot will interact with the user . Thus, a user who chats through an application, for example, Facebook or Telegram, is not in the same situation as a desktop user who las vegas email list interacts through a bot on a website. There are many different channels, so we will have to identify how the users of our channel behave .
5. C for Coaching: Chatbots are trained
A bot needs constant attention so that we can get the best response. Thanks to demos and user tests, we will realize what we need to improve until we get the product we want. These are key issues:
What questions are giving us a correct answer.
What types of questions have a low confidence rating?
What new questions has the user asked and what have we therefore discovered?
What new integrations should we make?
Create chatbot with artificial intelligence
These are the basic principles of chatbots. If there is any concept that is not clear to you, we have a glossary of chatbot terminology where you can resolve your doubts. If you think that perhaps your company needs a chatbot, we have the knowledge to develop one.
How many steps do we need to guide the user to their answer.
What contexts to keep alive so that they affect the next interaction.
What opportunities for dialogue do we detect for our marketing activities?
4. C for Channel: Key to designing a chatbot
It is important to define the channel where the bot will interact with the user . Thus, a user who chats through an application, for example, Facebook or Telegram, is not in the same situation as a desktop user who las vegas email list interacts through a bot on a website. There are many different channels, so we will have to identify how the users of our channel behave .
5. C for Coaching: Chatbots are trained
A bot needs constant attention so that we can get the best response. Thanks to demos and user tests, we will realize what we need to improve until we get the product we want. These are key issues:
What questions are giving us a correct answer.
What types of questions have a low confidence rating?
What new questions has the user asked and what have we therefore discovered?
What new integrations should we make?
Create chatbot with artificial intelligence
These are the basic principles of chatbots. If there is any concept that is not clear to you, we have a glossary of chatbot terminology where you can resolve your doubts. If you think that perhaps your company needs a chatbot, we have the knowledge to develop one.