With this information properly analyzed

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Chatbots # Another essential tool for optimizing customer service is the chatbot. This resource, based on artificial intelligence, can perform complete interactions or filter requests before connecting them to a human attendant. The chatbot operates dynamically, responding based on messages sent by the customer. In general, it presents questions such as: Do you already have an account with us? What topic do you want to talk about? Is there an order in progress? Based on these responses, the system personalizes the service.


If the problem is not resolved, the customer is transferred to an attendant, ensuring greater malta phone number data efficiency in the process. Metrics Monitoring # Website chat allows you to monitor essential metrics for customer service, contributing to the improvement of your business strategies. Defining key performance indicators (KPIs) is essential to ensure sustainable growth. In the context of customer service, some data are especially valuable, such as: Average waiting time (AWT); Dropout rate; Average service time (AST); Customer feedback.


you can make more informed decisions, charting paths that drive the success and longevity of your business. Found the best free chat for website? # We hope you have identified the best free chat for your website, with an affordable cost and capable of providing personalized and real-time service, using a professional quality tool. At JivoChat, we understand the importance of strengthening the bond with your customers from the beginning, helping to build loyalty and boost your company's results.

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