What new experiences await us in digital China
Posted: Mon Jan 20, 2025 8:56 am
Read more CHINA NEWS
Domestic tech portal 36Kr calculated that the penetration rate of online purchasing of industrial goods in China is only 1 percent, and the market size is expected to grow at an average annual rate of 53 percent to reach 1 trillion yuan by 2023.
In October last year, ZKH completed its latest funding round of US$315 million led by private equity firm YF Capital, with state-owned China Structural Reform Fund Co Ltd and CIC International Ltd as joint lead investors, as well as existing investors including Tiger Management LLC, Tencent Holdings Ltd, Matrix Partners China Management Ltd and Legend Capital Co.
As the hotel industry gradually recovers from the pandemic, Shanghai-based Huazhu Group is leading digitalization efforts to modernize its customer service and improve operational efficiency.
The exhibition also features Huazhu Group's self-service kiosk and room service robots.
A total of 697 self-service kiosks have been deployed in 492 Huazhu Group hotels in Shanghai, and more than 84 percent of guests have used the service. In 2022, all hotels in Hunting will be cyprus telegram database upgraded with the new version of the self-service system.
During the Labor Day holiday, more than 1.1 million customers used the self-service system across the country.
“We will combine our digitalization efforts with customer experience to offer a complete solution,” said Liu Xinxin, chief digital officer of Huazhu Group and CEO of Legacy Huazhu.
“Digitalization will help Chinese service providers become leading players and further strengthen China’s economic development,” she commented.Digital tools are not only used to improve customer service, but also for the daily operations of the hotel owner and customer management platform.
Domestic tech portal 36Kr calculated that the penetration rate of online purchasing of industrial goods in China is only 1 percent, and the market size is expected to grow at an average annual rate of 53 percent to reach 1 trillion yuan by 2023.
In October last year, ZKH completed its latest funding round of US$315 million led by private equity firm YF Capital, with state-owned China Structural Reform Fund Co Ltd and CIC International Ltd as joint lead investors, as well as existing investors including Tiger Management LLC, Tencent Holdings Ltd, Matrix Partners China Management Ltd and Legend Capital Co.
As the hotel industry gradually recovers from the pandemic, Shanghai-based Huazhu Group is leading digitalization efforts to modernize its customer service and improve operational efficiency.
The exhibition also features Huazhu Group's self-service kiosk and room service robots.
A total of 697 self-service kiosks have been deployed in 492 Huazhu Group hotels in Shanghai, and more than 84 percent of guests have used the service. In 2022, all hotels in Hunting will be cyprus telegram database upgraded with the new version of the self-service system.
During the Labor Day holiday, more than 1.1 million customers used the self-service system across the country.
“We will combine our digitalization efforts with customer experience to offer a complete solution,” said Liu Xinxin, chief digital officer of Huazhu Group and CEO of Legacy Huazhu.
“Digitalization will help Chinese service providers become leading players and further strengthen China’s economic development,” she commented.Digital tools are not only used to improve customer service, but also for the daily operations of the hotel owner and customer management platform.