Trolls on the Internet. Identifying and keeping them at bay.

[kumartk]

You never know where they might come from, so we keep you informed.
There are some figures known as Trolls on the Internet . These may not be important, but if they are not controlled, they can negatively affect your online reputation .

The name given to these characters already suggests that it can't be anything good, and ultimately, it is. Trolls are people who aim to cause trouble . They do this through insults , debates , meaningless comments ... They move in different environments such as social networks , forums , chats or blogs . Their favorite victims are usually the most novice users, who easily fall into their traps. However, they don't seek to feed themselves, but rather they do it to expose a brand or simply for fun .

Types of trolls

There are countless types of trolls that can be distinguished on the Internet , italy email list but here are some of them so that you can learn to differentiate them.

The Meticulous Troll. A being who feeds on the mistakes of others, thus increasing his ego and making others look bad.
The Funny Troll. These live hidden, waiting for the perfect moment to attack with their jokes and become the center of attention.
The Aggressive Troll. They are always looking for a fight and they get it in any way, from posting offensive material to insulting other users.
The Confused Troll. They are clueless beings who are not interested in the topic of conversation and make meaningless comments. They have fun causing chaos among poor users.
How to keep them at bay

But don't panic! Here are a few key points to help you keep the trolls at bay and prevent them from causing you too many problems.

Identify the Troll. It is very important to be sure that it is a Troll, otherwise your reputation could plummet. If we are wrong and what we thought was a Troll is simply an unsatisfied customer, we could be giving a bad image and lose them forever.
Try to communicate. Trying to reason with the beast may calm it down. This technique also helps you make sure that it is not a customer who is leaving the negative comments. This way you can kill two birds with one stone.
Never ever feed the Troll. If we fall into his traps and lose control, we may not get rid of him. So in this case, indifference is the best ally.
Be the leader. Show who is in charge. Create rules for living together and make it clear that they must be followed. This way we can prevent some stray Trolls looking for war.

[yadaysrdone]

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