And you’re looking for the right support software that matches your budget to do just that.
So you’ve identified Richpanel as a potential option. And you’re trying to figure out which pricing plan works best for you.
We’ve got you covered! We’re going to break canada mobile phone number list down each of their plans and cover:
How much it costs
What features you get
What features you don’t get
Who this plan is for
Our key takeaways
However, I must warn you. If you read all the way through, you might discover that this isn’t the ideal tool for you and instead opt for another Richpanel alternative that might better suit your needs.
But for now, let’s dive in!
Table of Contents
Quick Comparison Of Pricing Plans
What are the features and what do they do?
Questions you might have about conversations
Agent Helpdesk Plans
Self-service Portal Plans
Pricing Plan FAQs
Are there better alternatives to Richpanel?
Quick Comparison Of Pricing Plans
If you’re short on time (and really, who isn’t?), here’s a quick comparison of Richpanel’s three pricing plans and the features that come with each of them.
Richpanel offers two different products:
Agent Helpdesk: To manage all your support channels from one dashboard.
Self-service Portal: To automate 50% of your tickets with self-service
If you’re short on time (and really, who isn’t?), here’s a quick comparison of Richpanel’s pricing plans and the features that come with each of them.
Agent Helpdesk Plans
Richpanel Agent Helpdesk Pricing Plans
Self-service Portal Plans
Richpanel Self-service Portal Plans
So, you now know what features are available and what you’ll receive in each plan. But, let’s take a look at what each of these features means for you exactly.
What are the features and what do they do?
1. Unlimited users
All Helpdesk plans
You aren’t charged per seat but instead, pay a subscription fee based on your monthly conversation volume. So this means you can have as many members of your team as you want using Richpanel.
2. Multiple channels
All Helpdesk plans
You can manage all the messages you receive across channels from one single dashboard. The ability to view customer profiles and order actions on Richpanel allows you to send tracking info, edit orders, and issue refunds without switching tabs.
However, it’s important to note that the Starter and Regular plan supports only Email, Live chat, Facebook, and Instagram. While the Pro plan also supports Whatsapp and Aircall and the four channels previously mentioned.
3. Conversation filters and tags
All Helpdesk plans
In Richpanel, you can create custom tags to mark conversations as you desire. Additionally, you can filter conversations by channels, user types, and tags.
Along with notes and mentions, these features ensure your team can easily collaborate with more context and thereby shorten resolution times.
4. Shortcuts
All Helpdesk plans
Using Shortcuts is a great way to bring down your response and resolution times. How does it work?
Your support reps can create saved replies to automate common responses to the most frequently asked questions. Additionally, saved replies can be combined with external API calls like change shipping addresses, issue a discount, generate a return label, etc.
5. Live chat
All Helpdesk plans
Live chat allows you to offer proactive support to visitors, guide shoppers to their favorite products, and recover abandoned carts in real-time.
You can also use task bots to distinguish your customers from visitors and automatically collect essential data like names, emails, contact numbers, etc. from them.
6. Live view
All Helpdesk plans
Another nifty feature in Richpanel is the Live View. You can see customer sessions in real-time as they browse through your store. This allows you to identify areas of difficulty on your website and provide instant guidance through these roadblocks as and when required.
Apart from this, you can also see which agent is typing a reply to a message and avoid sending duplicate responses to customers.
7. Conversation ratings
All Helpdesk plans
To improve your customer support, you’ll first need to know how you’re presently performing. And conversation ratings let you do just that.
You can measure your team performance through ratings given by customers and see whether they are meeting your internal quality standard metrics like target reply and resolution time.
8. Multiple brands and stores
Different for each helpdesk plan
Have multiple stores? No problem! You can connect them to the same Richpanel account. However, the number of stores supported differ across plans:
Starter: 1
Regular:2
Pro: 3
9. Dedicated Support
Only Self-service portal plans
The support team at Richpanel is available on email, chat, and phone, 8 AM - 8 PM EST, seven days a week. This can be accessed by all users of their helpdesk plans.
Additionally, in both the Self-service plans, you’ll be assigned a dedicated account manager who’ll help you set up your self-service portal.
10. Self-service portal
Only Self-service portal plans
The self-service portal is the marquee product of Richpanel that allows your customers to resolve their issues without talking to your agents.
It does this by surfacing the most relevant scenarios based on the customer stage and order status. For example, changing the shipping address before shipping or requesting a refund for 30 days after delivery.
It allows queries to be resolved instantly and lets your agents focus on conversations requiring more time and attention.
Looking for a feature-rich and affordable Shopify helpdesk?
Try DelightChat, the omnichannel helpdesk that lets you manage support across channels from one screen while helping you save 10+ hours every week through automations.
Learn moreQuestions you might have about conversations
What are ‘conversations’?
A conversation (also referred to as a ticket) is an interaction between a customer and your support team. It consists of all messages related to the same customer question, no matter the medium. So this can be across channels like live chat, email, social media, etc. Therefore multiple replies on the same thread will all be considered as a single conversation.
How many conversations will I have in a month?
Your monthly conversation volume depends on the type of products you're selling and the industry you’re in. However, according to Gorgias, most ecommerce stores can expect the number of conversations between 2% to 10% of total orders.
How many conversations can a single agent handle?
Much like the last answer, the number of conversations a single support rep can handle depends on their level of experience and the support queries’ complexity. However, by choosing the right ecommerce customer service software, you’re empowering your agents to manage support from across channels seamlessly and be as efficient as possible.
Will I be charged for every conversation?
You won't be billed for incoming messages, spam, and marketing emails. You only need to pay for the conversations that contain a response from Richpanel.
Awesome! We’ve got that out of the way as well. And you’re probably already in a pretty good position to figure out the Richpanel pricing plan that’s best suited for you.
But if you want to dive into the nitty-gritty of each plan and what they entail, keep reading.
Agent Helpdesk Plans
Richpanel has three Agent Helpdesk plans that allow you to manage all your support channels from one dashboard. Let’s take a look at what features you get and don’t get with every plan, who this is perfect for, and our key takeaways.
Starter plan
Richpanel Starter Plan
Our key takeaways: Richpanel’s Starter Plan is equipped with most features you’d want out of your ecommerce helpdesk software.
You can offer multi-channel support across different platforms from one single dashboard. With features like filters, tags, and shortcuts, you’re enabling your agents to collaborate and respond to queries with more context while also saving time.
Additionally, features like live chat and live view help you monitor your customers’ journey through your website in real-time and provide support as and when they face roadblocks.
Plus, through CSAT surveys, you get to understand how well your support agents are performing, individually and collectively, and how happy your customers are with the service they’ve received.
In terms of features, Richpanel is a robust ecommerce support solution. So if you’ve just built your ecommerce store and your order volume doesn’t exceed 500, this might be the plan for you.
However, the major downside to this plan is that it supports only 500 conversations.
And at such low volumes, you should strongly consider:
Handling customer support without a dedicated tool until you scale further
Finding a cheaper Richpanel alternative
Regular plan
Richpanel Regular Plan
Our key takeaways: When we compare Richpanel’s Regular plan to their Starter one, there’s not a whole lot to choose from. At this point, it mostly just comes down to the monthly conversations you have.
With the additional $250 you're paying in the Regular plan, you get a total of 2,000 conversations.
Another difference is that while the Starter plan allows you to connect only one store, while you can connect up to two stores here in the Regular plan.
The issue with the Regular plan is similar to the one we saw in the Starter plan. Which is being restricted to a low volume, specifically 2000 conversations a month. At such volumes, it can be extremely challenging to justify a cost of $350 per month
Pro plan
