Priya Nain
Shopify businesses commonly use a tool like Verloop to build chatbots on their website and engage with their visitors.
But if you’re looking for Verloop alternatives before you make the final decision, your search ends here!
We’ve tried several dozen shared inbox tools and shortlisted the top 7 alternatives for Verloop that you can consider for your customer support needs.
Before we dive in, let’s learn a bit about Verloop and what are the cambodia mobile phone number list features that make it good for ecommerce businesses.
What is Verloop?
Verloop is an automation platform that offers customer support and engagement. It provides omnichannel support on the website, in-app, WhatsApp, Facebook Messenger, Instagram, Viber, and more.
Main features include acquiring leads through chatbots, engaging customers with conversation AI, multilingual bots, syncing data and automated workflows, a dashboard for detailed insights, automated flows such as abandoned cart sequence, & much more.
Pricing:
Pricing information is not available on their website & hence you'll need to contact them directly to talk about it.
Pros:
It allows you to integrate your own inbuilt CRM with Verloop which helps in generating more leads. Integration with Zapier and CRMs make it easy to get the leads' info from your chats to other tools.
You can design a bot to automatically greet website visitors and qualify them as a lead, and if needed design triggers for your team to take over the conversation.
Cons:
Adding quick response and configuring chat transfer based on the agents' regions can take some time.
Analytics are basic and not enough to drive key marketing insights.
The user interface has a learning curve and it's not aesthetically very pleasing that can make customer support a tad bit boring.
There's no mobile app to stay connected to customers on the go.
Pricing is not displayed upfront.
Top 7 Verloop alternatives for your business
DelightChat
Yellow AI
Haptik
Kapture CRM
Trengo
Zoko
BusinessOnBot
DelightChat: Manage WhatsApp Support + Marketing
DelightChat
DelightChat is an Omnichannel Helpdesk + WhatsApp Marketing Software built for SME brands that enables them to deliver out-of-the-box customer service. It’s designed with a conversation-first approach that enables you to manage your store’s support & painlessly resolve customer queries - all from a single screen.
Pros:
Omnichannel inbox that helps you manage WhatsApp, Instagram, Facebook, Emails & Live Chat.
Complete WhatsApp Marketing suite - Send WhatsApp Broadcasts to your customer lists using Official API.
Get Official WhatsApp API access with free Green Tick application.
Automated WhatsApp notifications such as Abandoned Cart, Order Confirmation, Delivery Notifications & Cash on Delivery Order Verification.
DelightChat enables you to respond to customer queries & collaborate with your team, all from a single screen. No need to toggle between tabs, which leads to a loss in productivity & loss of work hours.
Cons:
For now, DelightChat only integrates with Shopify that allows it to access your Shopify admin dashboard data. However, it will soon be available for other ecommerce platforms like WooCommerce.
Sign up today for free!
Yellow AI
Yellow Messenger is a platform that allows you to build chatbots to respond to customer queries via human-like chatbots across voice and text communication channels. It integrates with the most popular tools like SalesForce, SAP, AEM, Zendesk, and channels like WhatsApp, Facebook, Google Assistant, Emails, etc.
Pricing:
Yellow AI provides bespoke pricing based on multiple parameters — Volume of the conversations, channels to be connected & integrations required. When you sign up for a 12-month chatbot contract, you can get 3 months of chatbot free.
Pros:
You can train the chatbots in one language and launch them in 100+ languages without translation and re-training.
It integrates with the most popular tools like SalesForce, SAP, AEM, Zendesk, and channels like WhatsApp, Facebook, Google Assistant, Emails, etc.
The majority of the incoming messages are handled by the bot itself. Interactions that absolutely require human interactions are routed to the support team.
Customer segmentation can be done easily.
Cons:
They make it tough to migrate to other tools as they hold your WhatsApp number.
Past customers have reported outages in the system very often. That can ruin your SLAs.
Design can be improved for better usability and aesthetics, especially on the report, and mobile app side.
Haptik
