How to set up saved replies in chat
Posted: Sun Jan 05, 2025 5:55 am
Now let's see how to install a chat on your Shopify website easily. The first thing is to open the Shopify layout file:
Sign in to Shopify and go to Online Store > Themes .
In the menu on the right, select the option to edit the HTML/CSS code.
Open the theme.liquid layout file.
Look for the </body> tag in the template code.
Next, copy the Brevo chat script:
Go to the Conversations tab .
Click Settings .
Access the Chat Widget .
Complete the steps Complete your profile and Customize your widget . Finally, head to Install your chat widget .
Copy the script.
Finally, paste the script into your Shopify widget code before the </body> tag. Now just click Save .
Congratulations! You can now use the Conversations widget and chat feature on your Shopify website.
Saved replies are very useful as they allow you to reuse netherlands telegram data answers to your customers' most frequently asked questions. This will save you time and optimize the efficiency of your customer service.
Thanks to Brevo, setting up a saved response is very simple :
Go to Conversations > Settings > Saved Replies .
Click + Create new reply .
In the Response Text field , type the answer to a frequently asked question or a phrase that you will use often (such as a greeting).
To save your response, simply click Create .
How do I use saved responses?
Sign in to Shopify and go to Online Store > Themes .
In the menu on the right, select the option to edit the HTML/CSS code.
Open the theme.liquid layout file.
Look for the </body> tag in the template code.
Next, copy the Brevo chat script:
Go to the Conversations tab .
Click Settings .
Access the Chat Widget .
Complete the steps Complete your profile and Customize your widget . Finally, head to Install your chat widget .
Copy the script.
Finally, paste the script into your Shopify widget code before the </body> tag. Now just click Save .
Congratulations! You can now use the Conversations widget and chat feature on your Shopify website.
Saved replies are very useful as they allow you to reuse netherlands telegram data answers to your customers' most frequently asked questions. This will save you time and optimize the efficiency of your customer service.
Thanks to Brevo, setting up a saved response is very simple :
Go to Conversations > Settings > Saved Replies .
Click + Create new reply .
In the Response Text field , type the answer to a frequently asked question or a phrase that you will use often (such as a greeting).
To save your response, simply click Create .
How do I use saved responses?