Iberia WhatsApp chatbot example
Posted: Sat Jan 04, 2025 4:25 am
Nowadays, it is possible to integrate chatbots into your website, social media and WhatsApp with relative ease. In this step-by-step guide, you will discover how to create a chatbot on this popular instant messaging application.
1) Install the WhatsApp Business API with a provider
To set up a WhatsApp chatbot, you need to meet two prerequisites:
Use a WhatsApp Business account : This version of the messaging app allows you to create a business profile, with specific benefits such as automatic responses.
Install WhatsApp Business API – The application programming interface (API) is required to integrate the chatbot and other advanced features. It needs to be connected to an external marketing tool.
The API connects your WhatsApp account to the external platform you integrate, which will be your provider for the chatbot. In the next section of this guide, you will discover some notable tools with which you can install and configure your own WhatsApp chatbot.
2) Design conversation flows
Rule-based WhatsApp chatbots are the most common ones today. These conversational bots operate based on predefined events set in advance. When a trigger occurs, the conversation progresses along the decision tree.
In its most classic format, the conversation can be organized using buttons and/or menus , as in Iberia's chatbot. Users select options to navigate through the different automatic responses.
This model offers less flexibility, but it works for frequently iraq telegram data asked questions and you can be sure to control the flow of conversation at all times.
In any case, rule-based chatbots are not limited to this structure: they can also react to specific keywords entered by users, facilitating a more fluid and dynamic interaction. Designing these scenarios carefully is key to offering a better user experience on WhatsApp.
3) Integrate artificial intelligence into your flows
The implementation of artificial intelligence in WhatsApp chatbots is gradual. Most chatbot software offers AI resources to optimize conversation flows. They can also detect patterns in natural language to direct the user's query.
However, automated responses are often defined by the chatbot’s decision tree. WhatsApp chatbots redirect the conversation using phrases like “I think you’re asking me about…” to input information already stored in their database.
1) Install the WhatsApp Business API with a provider
To set up a WhatsApp chatbot, you need to meet two prerequisites:
Use a WhatsApp Business account : This version of the messaging app allows you to create a business profile, with specific benefits such as automatic responses.
Install WhatsApp Business API – The application programming interface (API) is required to integrate the chatbot and other advanced features. It needs to be connected to an external marketing tool.
The API connects your WhatsApp account to the external platform you integrate, which will be your provider for the chatbot. In the next section of this guide, you will discover some notable tools with which you can install and configure your own WhatsApp chatbot.
2) Design conversation flows
Rule-based WhatsApp chatbots are the most common ones today. These conversational bots operate based on predefined events set in advance. When a trigger occurs, the conversation progresses along the decision tree.
In its most classic format, the conversation can be organized using buttons and/or menus , as in Iberia's chatbot. Users select options to navigate through the different automatic responses.
This model offers less flexibility, but it works for frequently iraq telegram data asked questions and you can be sure to control the flow of conversation at all times.
In any case, rule-based chatbots are not limited to this structure: they can also react to specific keywords entered by users, facilitating a more fluid and dynamic interaction. Designing these scenarios carefully is key to offering a better user experience on WhatsApp.
3) Integrate artificial intelligence into your flows
The implementation of artificial intelligence in WhatsApp chatbots is gradual. Most chatbot software offers AI resources to optimize conversation flows. They can also detect patterns in natural language to direct the user's query.
However, automated responses are often defined by the chatbot’s decision tree. WhatsApp chatbots redirect the conversation using phrases like “I think you’re asking me about…” to input information already stored in their database.