Customer Relationship Growth Strategist
Posted: Wed Dec 18, 2024 6:02 am
The problem cannot be solved, feeling frustrated. . Problem diagnosis . User behavior analysis Behavior 1: Seek help from intelligent customer service What happened: Le encountered a problem and needed help from the platform to solve it. User expectations: Expect intelligent customer service to answer questions. Response results: Intelligent customer service cannot effectively identify the problem and cannot respond. Behavior 2: Seek help from human customer service Incident: Smart customer service can't answer questions. User expectations: ThisThis article deeply discusses the pain points and customization solutions of customer service systems, revealing the profound meaning of "user experience is a business opportunity".
The dialogue between customer service and I discussed indonesia phone number lookup the topic of artificial customer service and AI intelligent customer service with my friends. shared his conversation experience with intelligent customer service, which can be seen from his chat screenshot. He sent messages several times requesting to connect human customer service. Because the intelligent customer service could not answer the questions, so there were subsequent conversations. The first conversation: Sent: "Transfer to manual" Intelligent customer service reply: "Because you did not describe the problem, we cannot find professional customer service for you. You can describe your problem to me again.
Xiaolan thought that she had not sent the correct prompt word, so she had a second conversation. The second conversation: Sent: "Manual customer service" Intelligent customer service reply: "Because you did not describe the problem, we cannot find professional customer service for you. You can describe your problem to me again. ...Bala." Le received another reply from customer service, which was similar to the first reply. I changed jobs to become a -side product manager and am ready to do something big, but I simplified the problem.
The dialogue between customer service and I discussed indonesia phone number lookup the topic of artificial customer service and AI intelligent customer service with my friends. shared his conversation experience with intelligent customer service, which can be seen from his chat screenshot. He sent messages several times requesting to connect human customer service. Because the intelligent customer service could not answer the questions, so there were subsequent conversations. The first conversation: Sent: "Transfer to manual" Intelligent customer service reply: "Because you did not describe the problem, we cannot find professional customer service for you. You can describe your problem to me again.
Xiaolan thought that she had not sent the correct prompt word, so she had a second conversation. The second conversation: Sent: "Manual customer service" Intelligent customer service reply: "Because you did not describe the problem, we cannot find professional customer service for you. You can describe your problem to me again. ...Bala." Le received another reply from customer service, which was similar to the first reply. I changed jobs to become a -side product manager and am ready to do something big, but I simplified the problem.