When doing this work, it is very important to know how to define jobs and know which functions have more weight when defining performance, as well as what attitudes bring us closer to success.
Job analysis
A job is defined by the multiple functions that are freight forwarders brokers email lists regularly performed there, but fundamentally by how they are done . One person can do the same tasks as another, with radically different results.
We need to identify the factors that define performance , both operational and attitudinal. To do this, we can arrange interviews with some random workers, but especially with those whose results are better.
In these talks we ask them to describe what they spend more and less time on, what they think helps them most in their work, how they deal with problems , how they define their own position, etc. We can complement this with talks with area managers and through direct observation, spending some time with the workers, always explaining to them that we are analyzing the position and not the worker, to look for an improvement in the processes .
It's not a lie: it's what we have to do. We have to observe what is being done, taking note of the tasks so that we can later reorganize the functions, avoiding duplication and distributing responsibilities appropriately. In meetings we must be open to suggestions from employees and not take too active a role.
If you are not able to carry out this analysis yourself, refer it to someone you trust. You need to know what is being done, to know what is expected of the position and what professional profile is required.
