If a customer has a run-in with your product, how quickly canadian phone number list for whatsapp can you address it? 70% of customers want their brands to reply within 24 hours.
Acceptable response time for brand's customer service according to consumers in the US
A multi-pronged customer service approach can help you meet customer demands without burning a hole in your pocket.
A knowledge portal, FAQs section, and video tutorials form the self-help component.
24*7 chatbot support redirects customers to existing database entries they couldn’t find themselves and eases the workload of human reps.
Automate ticketing and queuing and give customers a concrete timeline for representative follow-up on persisting issues.
Converge complaints received on other platforms, via phone call, social media, or email, with the redressal mechanism on your website to provide a seamless exchange of information across channels.
