Most companies, when negotiating, have one goal in mind: Closing the deal.
Even if it's a new company, their goal is to close all deals as quickly as possible to develop a reliable plan for investors and thus secure their future.
However, it must be taken into account that when a startup or medium/large company adjusts to the sales code of its target market, its sales processes scale and that means more income.
But there is a problem that every sales team has: forgetting something very important: value.
And by forgetting this very important detail, they do not give priority to sms gateway brunei the post-sale : Converting each new client into an advocate for your brand. Think of it this way: Closing each deal means income. Closing a sale and converting a new client into an advocate instantly increases the probability that you will win another sale in the post-sale . So, here are eight tips for effective after-sales service that will help you have more loyal customers and close successful sales. Let's go!
8 tips for good after-sales service:1. The customer is not always right.
The goal is not to discredit, embarrass, belittle, or destructively challenge you. It is usually best to uncover the source or cause of your incorrect perceptions, beliefs, or attitudes.
2. The customer is never completely wrong.
There is usually some element of their perception that is a true reflection of reality as they see it. Customers can be informative if we keep an open mind and are receptive to what they say. They can help identify layout or sales methods that need to be improved.
3. The customer deserves the best, no matter the time, day, month or year.
The fact that you worked late last night making a delivery should not become a problem with your client. These circumstances and thousands of others like them, if they become the problem with your client, may cause him or her to switch to your competition.
4. Don't pass the ball.
Whoever knows about a problem owns the problem. Avoid getting defensive or upset when a customer brings you a concern or complaint. Accept the fact that the problem exists and help them solve it.
5. Don't be too busy for your customers and don't make it difficult for them to do business with you.
How many times have you as a customer felt like you were an interruption to another salesperson's day or workload? Try not to treat customers this way.
6. Say what you will do and do what you say you will do.
Keep your promises, honor your commitments, and keep your client informed of your progress. Clients tend to be more understanding, patient, and tolerant if you communicate with them with integrity and in a timely manner.
7. Be interested, care, and act like you're happy that the client is doing business with you.
