What is office telephony for?

[hasanthouhid0]

Any virtual numbers can be connected to the digital PBX: city, "nice", with the 8-800 code, mobile, international. Thus, the business provides convenient contact information for the client regardless of the location of the call center.


Thanks to this technology, internal communication in the office is available without a PBX. There vp audit email list is no need to purchase equipment, configure it, or lay additional cables. Local IP telephony will work on the existing computer network infrastructure regardless of the location of the staff.




Virtual PBX, like classic PSTN communication, provide the user with tools for voice communication. However, in addition to processing incoming and outgoing calls, IP telephony allows you to create call centers with remote employees, reduce costs for interregional and international communication, simplify the collection of statistics, analyze the work of managers and calculate KPI.

For example, by integrating PBX with CRM, you can integrate calls into the overall process of working with a client, track the entire history of relationships with him, and automate some processes using triggers. The procedure for using a cloud communication service depends on the client's business processes.

Installing IP telephony in the office allows you to organize communication without deploying a hardware PBX, laying cables and installing telephone sets for employees.

Moreover, VoIP technology makes it possible to receive calls from any phone numbers - city, federal, with the 8-800 code - in the call center regardless of its location. This is convenient for companies that sell goods and services via the Internet and in offline stores, provide technical support, conduct sociological research.

When using IP telephony, there is no binding to the place of work. If an employee has a subscriber device with client software for calls, he works from any point with Internet access. The business owner can unite all branches and departments into one network with centralized management.

Replacing PSTN with digital communications makes it easier to integrate telephony into general business processes. A virtual PBX can be connected to CRM and other services via API to automate business processes.

[yadaysrdone]

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