[Success Story] How Garra Sul increased its results by 50% using the NX Call Center and NX CRM systems

[olivia25]

Today we are going to share with you, who follow the Smart NX blog, another success story of a company that adopted our solutions and had great results.

This week's successful partnership is with a company that adopted NX Call Center and NX CRM less than a year ago and has already transformed its routine: Garra Sul .

Garra Sul operates in sales and customer service benin telemarketing list positions in the telecommunications market. Located in Curitiba, the company values ​​quality in its customer relationships and has been in operation for over 7 years. Jean Carlo, Garra's commercial director, spoke with us to share this story.

The partnership between Garra Sul and Smart NX began with the aim of growth. Garra wanted to serve a larger number of customers, so it decided to expand the size of the company and the number of service positions. However, the company realized that simply expanding would not be enough; it needed to grow with quality, as Jean Carlo explained.

Garra Sul needed a solution to automate its operations’ flows and campaigns, increase agent productivity, and also organize and monitor its customer base. It was in the search for this solution that Garra found Smart NX.

There are several solutions on the market to help with call center management. Jean Carlo told us why Garra Sul chose Smart's solutions: “Smart NX proved to be better prepared in terms of tools and technology, as well as the high level of commitment of its entire team to the customer.”

With the implementation of NX Call Center and NX CRM, working in an integrated manner, Garra Sul was able to closely monitor the work of each agent, generating reports and analyzing their performance. It was also possible to identify areas of the operation that needed improvement and optimization.

Furthermore, with all customer information and interactions recorded and well organized, the business flow became more efficient. Mismatched information and rework were no longer part of Garra Sul's routine.

In this scenario, it would be impossible to have negative results. Jean explains how Smart’s solutions helped Garra grow: “Smart NX’s CRM and Call Center solution allowed us to double the number of daily calls from each PA, which increased our results by 50% .”

Jean also told us what he considers to be Smart's differential, which contributes to so much success and good results in this partnership:

“The great difference with Smart NX is the commitment of its team to the customer and the prompt service in support. Every time we contacted support, we were always attended to immediately and with great competence and professionalism by its employees.” Jean Carlo, Commercial Director.

If you also want to transform your call center operations and generate more results, learn about Smart NX solutions. Our experts are ready to listen to you and offer the best for your company's needs.

For CRM and Call Center Integration, call 0800 200 9054 .

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[yadaysrdone]

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