Collection operation indicators that you cannot forget

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A debt collection operation is surrounded by challenges, goals and different activities. As one of the fastest growing segments in the call center industry, debt collection operations must be closely monitored by all managers.

In addition to a basic understanding of team management and finances, a good collections manager is someone who understands which indicators are strategic for their call center and monitors them. It is also necessary to analyze internal processes and their impact on productivity. In this post, we will talk more about collections operations and their main indicators.

Indicators are the manager's “thermometer” for bahamas telemarketing list their call center. Through them, it is possible to measure where actions have been effective and at what moments greater team alignment is still needed.

The 5 collection operation indicators you need to know! Best Time to Call
Also known as “Best call time”, as the name suggests, this is the general average of times at which the most successful contacts were established.

Very important for active operations, this data offers operators the most strategic time to make calls to the customer in question.

This information is completely linked to the type of contact available in the mailing list. The best time to contact someone via landline is unlikely to be the same as the best time to contact someone via mobile phone.

Mailing consumption
The mailing list is the list of leads that you have available to make contact and make collections. The more contacts listed to be made, the greater the volume of this list.

It is important to pay attention to this indicator to understand how the mailing list is being used and whether its consumption is proportional to the effectiveness of contacts. There is no point in having a high number of leads or many calls per hour if the recoveries do not happen.

Of course, many factors interfere in this operation and need to be analyzed together. Above all, a quality, sanitized and well-segmented mailing list can mean the difference between success and failure.

Amount of recovered values
Before you even start measuring the final results, this indicator should be on your list of things to monitor.

This survey is completely related to the direction that the recovery call center adopts and its growth must be monitored, so that if there is a need for corrective measures, they can be taken at the beginning and be more effective.

Call duration time
This collection operation indicator concerns the time spent talking to the customer. But what parameters should be used to define an ideal conversation time?

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