Meeting a VIP guest

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Depending on the guest's status, the meeting is held either directly at the airport or at the entrance to the hotel. A high-class meeting involves a transfer from the airport in a luxury car; foreign diplomats or officials are met in a car decorated with the flag of their country. The hotel representative may present a bouquet of flowers during the greeting, when appropriate. At the main entrance, the guest is met by the hotel manager and baggage handlers, they pour him a welcome drink and escort him to his room.

Registration of a VIP client is a special procedure, for which the obligatory presence of the guest himself is not required. All documents are prepared in advance with the jamaica mobile phone numbers database participation of a representative of the guest, endowed with the appropriate powers. Payment is made in a non-cash format or also through a representative. If the guest does not have such a representative, then all registration documents are filled out in the room.

Meeting a VIP guest

Source: shutterstock.com

If an important guest does not want to reveal his identity, the meeting is conducted as discreetly as possible, the client enters through a side entrance, and is served only by a specially appointed person.

Staying at the hotel

The entire time that the guest spends at the hotel, he enjoys special attention from the administration. A separate manager is responsible for ensuring that the food and drinks specified in the rider are brought to the room, that there are always fresh flowers, clean bed linen and towels, and various hygiene accessories. The room is cleaned as soon as the guest leaves it, and cleaning can be done several times a day. This way, the client feels that he is being taken care of, but he does not see the employees and does not experience any inconvenience.

Special attention is paid to the children of VIP clients. They always have toys, books, creative sets, and hygiene items at their disposal. The hotel staff is friendly towards them, helps organize their leisure time, and the administration can conduct a tour of the hotel. If the child likes everything, then the client is likely to choose the same hotel again next time.

Check out from the hotel

The departure procedure is as important as the arrival procedure. The bill is agreed upon with the client or his representative the day before. If necessary, the maid helps to pack. A transfer is organized from the hotel to the airport in a luxury car. Check-out from the room is carried out, like check-in, in a simplified format. The porter takes out the suitcases, the manager accompanies the guest to the car and asks to evaluate the entire service so that even minor shortcomings do not go unnoticed and are eliminated. The client is helped to get into the car and wished a good trip.

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