Need to connect employees from different departments? It's easy! You can connect an unlimited number of operators to one number in Telegram or WhatsApp for different tasks:
Managers to control metrics
Sales managers for communication with clients
Technical support to help customers
This way, the client receives support at every stage of the funnel, from the first click to renewal.
Our experience of use
At Roistat, we actively use "Online Chat" to solve internal tasks. It helps optimize interaction with clients, determining their readiness to buy and maintaining communication via messengers.
How chat solves our problems:
We continue communication in messengers at the thailand dialling code request of clients after the call, which helps to retain them.
In case of failure to call, we initiate contact via messenger, increasing the chances of a response.
Main advantages
Templates for typical situations speed up and simplify communication.
Integration with CRM improves analytics and automatically updates customer cards.
Communication via Telegram, WhatsApp and email is carried out in one window, which increases employee efficiency.
Key metrics like number of closed chats and average handling time are instantly reported, helping you identify growth points.
We noticed that 20% of users who started communication via chat continue the interaction, which helps generate targeted leads. Convenience of communication increased conversion to 35%.
Automation has reduced the workload of employees and accelerated the processing of requests, which is important in a highly competitive environment. Online chat has become an integral part of our work, standardizing processes and increasing the efficiency of communications.
Conclusion
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