More local business love. Frequently Asked Questions Local SEO | lithuania whatsapp number data Content Marketing The author’s opinions are his own (barring the unlikely event of hypnosis) and may not necessarily reflect the views of Moz. The chart shows dozens of frequently asked questions, such as are you open on New Year’s Eve, do you allow dogs, where can I park, and more. The repetition of FAQs may seem like a small problem for a local business, but they contain hidden gems for improving customer service and reputation.
If you’re old enough to remember working for a company before the Internet, you probably remember picking up the phone dozens of times a day to answer the same questions, over and over, ad infinitum. Yes, we’re open on New Year’s Eve. Yes, we accept returns with a receipt. Yes, we don’t have bananas. If we thought the Internet was going to put an end to this Q&A cycle, we were wrong. People are just asking these common questions in more places now, no doubt because they’re either having trouble finding the answers or because they don’t know if the information they’re finding online is current and accurate.
