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Such systems are capable of not only reproducing pre-recorded lines, but also, in the case of the presence of developed artificial intelligence and speech synthesis, understanding and conducting a dialogue. At the same time, chatbots and IVR often use the same machine learning technologies. The ...

Exceeding Expectations Or another example: a client calls the company, the platform identifies him and forwards the call to a personal manager, who receives information not only about who is calling, but also what might be interesting to this client now. And when the manager picks up the phone, he ...

Some market participants fear that robots could eventually replace employees, leaving millions of people without work. Is such a development scenario realistic? I don't think we are facing a scenario of total "unemployment". Gutenberg's printing press did not "take away" people's jobs, just like ...

For example, 99% of the capabilities of physical PBX can be easily implemented in PBX. When we come to a client and see a request for telephony, we confidently recommend MCN Telecom. We trust this provider and understand how to integrate telephony into the customer's IT infrastructure quickly and ...

Major operators in Europe and the US are already preparing to completely stop supporting traditional channels and switch to broadband networks by 2025. The subscriber of IP telephony does not need to worry about the costs of equipment and support (the provider takes care of this), the user is ...

Obviously, if a person has prohibited the operator from disclosing personal data to third parties, then this information should disappear from all those telephone call databases that are formed using the information purchased from the telecom operator. But there is a nuance here: the operator cannot ...

for you to leverage that satisfaction to take further marketing and after-sales actions:

Ask for Google My Business reviews
Ask for references to bring in new clients
Get feedback to improve your products
Generate content by asking for testimonials
Having a good after-sales marketing strategy ...

The main use of segmentation in companies is to improve the chances of closing a deal. If you know exactly what your contact is looking for, you can adapt your sales pitch and give them what they need.

As we've discussed in other articles, strategies like phone sales have a low chance of success in ...

The beauty of customer segmentation is that you can categorize your contacts in all sorts of ways. Usually, the limiting factor is the amount of data you can collect. Here are some examples of segmentation methods:

Sector segmentation: Not all business sectors work the same way. If you have clients ...

A common thing in all companies is to have a contact database. It contains all the people or organizations with whom you have had any interaction. They may be existing clients, prospects, or even collaborators and suppliers.

One of the keys to increasing sales is customer segmentation. With this ...